Telephone numbers
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Enquiries
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T.I.P.S. (Tax Information Phone Service)
This automated phone service provides information to individuals and businesses |
1-800-267-6999
Services offered
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Individual income tax enquiries
Tax information for individuals including personal income tax returns, instalments and RRSPs
Hours of service and service standard |
1-800-959-8281
My Account
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Income tax refund enquiries
Find out about your income tax refund |
1-800-959-1956
My Account
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Businesses and self-employed individuals
Business and GST/HST registration, payroll, GST/HST, excise taxes and other levies, excise duties, corporations, sole proprietorships and partnerships
Hours of service and service standard |
1-800-959-5525
See Web pages
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Canada Child Tax Benefit
CCTB and related provincial and territorial programs, child disability benefit and children's special allowances |
1-800-387-1193
See Web pages
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GST/HST credit
GST/HST credit and related provincial and territorial programs |
1-800-959-1953
See Web pages
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Forms and publications
Order publications online or download from the CRA site. You can also use the toll free number to order |
Order online or get phone numbers and hours of service
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International Tax Services Office
International and non-resident enquiries
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Phone numbers and hours of service |
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Payment arrangements
Discuss income tax payment arrangements with an agent
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1-888-863-8657 |
e-service Helpdesk for individuals
Call these numbers when you cannot access My Account or require assistance with Change my address |
Phone numbers and hours of service |
e-service Helpdesk for businesses
Call these numbers when you require assistance with GST/HST NETFILE, GST/HST TELEFILE, and T4 Internet filing |
Phone numbers and hours of service |
TTY (Teletypewriter)
For those with hearing or speech impairments who have enquiries |
1-800-665-0354 |
Charities Client Assistance
Get information about registered charities |
1-800-267-2384
Hours of service
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Telephone service standard for individual income tax enquiries
Our courteous and knowledgeable agents will be pleased to respond to your questions in the official language of your choice.
Our goal is to respond to your call within 2 minutes.
Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time). However, from mid-February to April 30, these hours are extended to 10:00 p.m. weekdays, and from 9:00 a.m. to 1:00 p.m. on weekends.
You may have difficulty reaching us during peak periods.
Telephone service standard for business enquiries
Our courteous and knowledgeable agents will be pleased to respond to your questions in the official language of your choice.
Our goal is to respond to your call within 2 minutes.
Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 8:00 p.m. (local time).
You may have difficulty reaching us during peak periods.
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