![]() |
|||||||||||||||||||||||||||||||
![]() |
![]() |
![]() ![]() |
|||||||||||||||||||||||||||||
![]() ![]() |
![]() |
![]() |
|||||||||||||||||||||||||||||
![]() |
![]() |
|
![]() |
|
![]() |
Service Charter
Service Canada helps Canadians access the full range of government services and benefits they want and need. It improves the delivery of federal government services to citizens. Service Canada provides:
This Service Charter describes our service commitment to Canadians. It explains what you can expect from us and how you can provide feedback on the quality of our service. We are here to help you.
Our goal is to provide Canadians with one-stop, easy-to-access, personalized service. Service Canada brings Government of Canada services and benefits together in a single service delivery network. You can access services however you choose, by phone, Internet, mail or in person. Service Canada has over 20,000 staff dedicated to serving Canadians. We have 320 centres in communities throughout the country, the national 1 800 O-Canada call centre, a range of on-line services offered through servicecanada.gc.ca; as well as outreach and mobile services. Service Canada also works in collaboration with other federal departments and other levels of government to explore innovative and efficient ways to serve Canadians better. As we evolve, we will listen to, anticipate and respond to the changing needs of Canadians.
We help you by making it easy to access government services. We provide you with:
We offer you personalized service. We will:
You have the right to:
Through the Service Canada network, Canadians can receive the help they need when they want, where they want and how they want:
At Service Canada, you choose. Call 1 800 O-Canada, 1 800 622-6232One toll-free number offers you quick and easy access to all Government of Canada services. Helpful, bilingual agents are available to provide timely and accurate information from 8 a.m. to 8 p.m. local time, Monday to Friday. For questions about all Government of Canada services, including pensions and employment, social insurance numbers and passport applications, 1 800 O-Canada (1 800 622-6232) is ready to answer your call. We also offer TTY, or teletypewriter service (a telecommunications device for hearing-and speech-impaired persons), at 1 800 926-9105. A list of the frequently requested Government of Canada contacts is also provided at the end of this publication. Click servicecanada.gc.caAt servicecanada.gc.ca, you can find information on topics for seniors, youth and families, apply for programs and benefits electronically, or find a list of Service Canada Centre locations near you. You can find information by subject, by department or alphabetically. You decide! It's fast and simple. Explore servicecanada.gc.ca and let us know what you think. Over time, new and improved services designed to make accessing government easier and faster will become available. Visit Service Canada CentresWe are happy to serve you in person at one of our many Service Canada Centres, through our outreach and mobile services, or through one of our community service partners. For all of our services:
Locations of our Service Canada Centres can be found at servicecanada.gc.ca or by calling 1 800 O-Canada (1 800 622-6232) or TTY 1 800 926-9105.
At Service Canada, we are always looking for ways to improve our service. We value and welcome your input. We welcome any positive comments, but it is also important for us to know when you have a problem so we can resolve it. We regularly ask people what they think of our service, through focus groups and satisfaction surveys. This information is used to improve our service and the way we are able to help you. Anyone can give feedback. You can make it on behalf of yourself, an organization or someone you represent.
The Office for Client Satisfaction:
The Office for Client Satisfaction will look at suggestions, compliments and complaints so we can improve our service to you. Your feedback will be given careful attention and we will respond promptly and fully. Suggestions will be considered for implementation. Complaints will be reviewed and resolved. The Office for Client Satisfaction does not replace existing program reconsideration or appeal processes. It provides an additional route for citizens and partners to present suggestions, compliments or complaints.
You can reach us by phone at 1 866 506-6806 or TTY at 1 866 506-6803 and by FAX at 1 866 506-6802, or by completing the form attached to this publication. We will acknowledge your feedback so you know we are dealing with it. If you have made a complaint, we may need to ask you for more information to help us respond promptly and fully. The Office for Client Satisfaction will help you find the most appropriate route to deal with your concern. Information you provide will be subject to the Privacy Act. We will call, write, or e-mail you with our response. We will give you reasons for any decision and inform you of any further action you may have to take.
Thank you for giving us the opportunity to improve our service
One toll-free number offers you quick and easy access to all Government of Canada services. 1 800 O-Canada, 1 800 622-6232
|
Site Map | |||
![]() |
![]() |