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IMPORTANT NOTICE: Veterans Affairs Canada is working to expand the services offered through My VAC Account. Some of these services provide clients with private, personal information regarding their account with VAC, while other services allow clients to submit their personal information to VAC. For the protection of your personal information while using our on-line services, we are implementing an enhanced level of identity proving. Please follow the steps described below.
My VAC Account
Before you begin, it's important to know that each screen has a time limit of 20 minutes. A warning will appear if you are about to time-out. The time-out is a security feature which protects the privacy of our clients who access this system on a shared computer terminal.
Veterans Affairs Canada (VAC) takes the security of your personal information seriously. To ensure your protection, VAC has implemented a rigorous identification process using epass Canada (the Government of Canada's secure access provider) and the Canada Revenue Agency's (CRA) My Account enrollment.
Clients with an active CRA My Account will follow a rapid My VAC Account enrollment process, which provides the fastest service commensurate with security. New users will follow an enrollment process which provides them with My Account secure access to both VAC and CRA.
My VAC Account is an epass Enabled Service that allows clients of Veterans Affairs Canada (VAC) to communicate on-line with us on select programs and services.
An epass Enabled Service is an online Government of Canada service that uses epass Canada to provide enhanced security to protect your information.
This service is available 24 hours* a day, 7 days a week; anytime, anywhere. It's fast. It's easy. It's convenient. It's secure.
You may use our on-line services to:
apply on-line for specific programs and services;
inquire on the status of your application(s); and
download select forms.
Information on My VAC Account is provided for your exclusive use. At this time, the service is not available for use by survivors or individuals who administer the affairs of a client (i.e. power of attorney, trustee, guardian). Instead, these individuals should make application to the VAC District Office closest to them or to the Service Organization of their choice.
We are committed to providing the best client service possible. Check this site for more on-line services in the future.
You need either your VAC File Number or your VAC Health Identification Card Client Number. For those clients who have received a decision letter from VAC, your VAC File Number can be found in the upper right-hand corner of the letter.
* Occasionally, the system may be unavailable for short periods of time.
the Government of Canada epass that you use with your CRA My Account.
You need either your VAC File Number or your VAC Health Identification Card Client Number. For those clients who have received a decision letter from VAC, your VAC File Number can be found in the upper right-hand corner of the letter.
To access the services under My VAC Account, you must be enrolled with the CRA My Account. Clients not enrolled at CRA will be automatically redirected to complete CRA My Account enrollment. Once you are enrolled with CRA My Account, you can begin your on-line enrollment with VAC. You must use the same epass that you used to enroll at CRA when enrolling with VAC.
To obtain an epass, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to obtain an epass, after which you will automatically be transferred to CRA My Account to authenticate your identity.
If you have an epass but have not used it to enroll at CRA, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to log in to your epass. You will then be automatically redirected to CRA My Account to authenticate your identity.
If you have an epass that you use for CRA My Account, but have not yet enrolled for My VAC Account, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to log in to the epass that you currently use to access CRA My Account. Once you have logged in to your epass, you will automatically be redirected to the CRA to obtain your Personal Statement of Identity (PSI)
If you are enrolled with My VAC Account and continue to use the same epass that you used to enroll, you will be able to access VAC's on-line services by simply clicking on the Register for My VAC Account link at the top of this page and logging in to your epass.
As part of this on-line process, you will be automatically redirected to epass Canada to register for a new epass or login using an existing epass. For more information, please click on the link below that best describes your current epass status.
To obtain an epass, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to obtain an epass, after which you will automatically be transferred to CRA My Account to authenticate your identity.
If you have an epass but have not used it to enroll at CRA, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to log in to your epass. You will then be automatically redirected to CRA My Account to authenticate your identity.
If you have an epass that you use for CRA My Account, but have not yet enrolled for My VAC Account, click on the Register for My VAC Account link at the top of this page. You will automatically be redirected to epass Canada to log in to the epass that you currently use to access CRA My Account. Once you have logged in to your epass, you will automatically be redirected to the CRA to obtain your Personal Statement of Identity (PSI)
If you are enrolled with My VAC Account and continue to use the same epass that you used to enroll, you will be able to access VAC's on-line services by simply clicking on the Register for My VAC Account link at the top of this page and logging in to your epass.
Your epass provides you with a unique electronic credential which is used to access the Government of Canada's on-line programs and services. These services employ enhanced security measures and secure electronic signatures to ensure the protection of your information.
There are specific computer requirements in order to obtain an epass. Please review these requirements.
In order to ensure the security of personal information, many on-line transactions between Government and citizens require a rigorous identification process. The Government of Canada (GoC) has identified that adding an Account Activation process using a Security Code (mailed to the citizen's known address) provides that measure of secure identification. In order to save clients from having to obtain a different Security Code for each GoC federal department's on-line services, VAC has agreed to use the rigorous identification method established by the CRA to authenticate a client's identity. This process offers a shared activation solution by which citizens control the extent of identification sharing between government departments.
In order to make the enrollment process as easy as possible, VAC will automatically redirect you to epass Canada. Once you have logged in with an existing epass or registered for a new epass, VAC will automatically redirect you to the CRA Web site to begin the enrollment process.
After you have successfully enrolled for CRA My Account, you will need to return to the VAC Web site. To complete the My VAC Account enrollment process, click on the "Register/Login to My VAC Account" link at the top of this page and you will be guided through VAC's enrollment process.
What do I do if I am unable or unwilling to register with the CRA My Account?
If you are unable or unwilling to enroll with CRA My Account, please contact VAC to obtain information on, or apply for, our services and benefits through traditional channels.
If you have any questions or comments about My VAC Account, please contact Veterans Affairs Canada at 1-866-522-2122 between the hours of 8:30 a.m. to 4:30 p.m. (your local time). If you live outside Canada, please call the appropriate number below:
