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Results of the 2005 Public Service-Wide Employee Survey - Questions and Answers


1) Q. Why conduct a third survey?

A. The survey is a tool to obtain employee opinion on such issues as service delivery, organizational effectiveness, well-being and overall climate across the public service. The 2005 Survey engages employees in helping identify ways to improve the workplace, as well as services provided to Canadians.

It is a recognized best practice for employers to conduct regular surveys of employees.

The 2005 Survey also helps us measure progress made since 1999 and 2002, when we held our first and second Public Service Employee Surveys.

2) Q. When and how was the survey conducted?

A. The survey was conducted between November 2 and December 22, 2005. The questionnaire was provided to employees in a paper copy format. Addressed return envelopes were enclosed in the package, allowing employees to return completed questionnaires directly to Statistics Canada. Statistics Canada accepted completed questionnaires for several weeks following the established survey period.

3) Q. Who participated in the survey?

A. The survey questionnaire was distributed to all employees in departments and agencies for which Treasury Board (TB) represents the employer. Employees meeting the following status were eligible to participate in the 2005 Survey:

  • Indeterminate employees (permanent)
  • Seasonal employees
  • Employees on assignment
  • Term employees
  • Casual employees

4) Q. How many people participated in the survey?

A. More than 106,000 employees responded, a response rate of 58.9% compared to 57.8% in 2002 and 54.6% in 1999. This provides a solid basis for analysis and comparison. Over 180,000 employees were invited to participate in the survey in Canada and abroad.

5) Q. I did not fill out the survey. Can I fill it out now?

A. No as the survey is completed and .the results have already been tabulated. However, there will be more opportunities to give input and employee consultation. After the results are released, managers, supervisors, employees and their union representatives will work together to bring about change and improvement in each workplace throughout the public service.

To do this, the Public Service Human Resources Management Agency of Canada has established a Research Advisory Committee comprising representatives from departments, agencies and bargaining agents to evaluate and analyse the results during the summer. The committee has identified possible areas for analysis and research which could lead to recommendations and follow-up initiatives in the late fall.

6) Q. Who administers the survey and what about confidentiality?

A. Statistics Canada administered the survey on behalf of the departments and agencies and the Public Service Human Resources Management Agency of Canada. In accordance with the Statistics Act, Statistics Canada guarantees confidentiality of responses and that individual respondents will not be identified.

7) Q. Who may I contact for information about what is going on in my own department/agency with respect to the survey and actions to be taken in light of the results?

A. Early in this process, deputy ministers and agency heads identified Survey Champions and Co-ordinators to oversee the implementation of the survey in their respective department or agency. The name of the Survey Champion and Survey Co-ordinator responsible for your department or agency can be found on the survey Web site at www.hrma-agrh.gc.ca/survey-sondage/2005/index_e.asp . If you have difficulty contacting the survey champion or co-ordinator you may wish to speak directly with your manager or use the toll-free number as alternatives: Toll-free Info. Line (1-866-558-2947) and TTY (1-800-465-7735): 8 AM - 8 PM EST as of June 23.

8) Q. How may I obtain additional information on the survey?

A. You can obtain further information on the administration and co-ordination of the survey by: 

  • Logging onto the survey’s Web site, at www.hrma-agrh.gc.ca/survey-sondage/2005/index_e.asp
  • Contacting your department or agency's Survey Champion or Survey Co-ordinator; or 
  • Calling the Toll-free Info. Line (1-866-558-2947) and TTY (1-800-465-7735): 

    8 AM - 8 PM EST as of June 23.

9) Q. Can members of the public have access to the survey results?

A. Yes. The 2005 Survey results (both government-wide data and departmental- and agency-level data) were made available to members of the public on June 23 at 10:00 a.m. Members of the public can access both the public service-wide results and departmental/agency results using the Survey’s Web site www.hrma-agrh.gc.ca/survey-sondage/2005/index_e.asp.

10) Q. What tools are available to help managers analyse the survey results?

A. A Guide entitled “Mini-Guide for Managers and Supervisors” is available on the survey’s Web site at www.hrma-agrh.gc.ca/survey-sondage/2005/manager-guide_e.asp. It provides information and guidance for managers/supervisors to undertake various follow-up activities.

11) Q. What's in it for me as an employee?

A. The Survey provides valuable information about how to make each branch, sector, department, agency, and the federal public service as a whole, a better workplace. Each person can use this information to engage in a dialogue with his or her supervisor or manager on identifying ways to improve the workplace.

12) Q. What about follow-up?

A. After the results are released, managers, supervisors, employees and their union representatives will work together to bring about change and improvement in each workplace throughout the public service. At the same time, deputy ministers and heads of agencies and their management teams will also take action to improve their organizations as a whole. As well, there will be action taken across the entire federal public service.

To do this, the Public Service Human Resources Management Agency of Canada has established a Research Advisory Committee comprising representatives from departments, agencies and bargaining agents, to evaluate and analyse the results during the summer. The committee will make recommendations for follow-up initiatives in late fall.

Overall, the key to successful follow-up is timely, collaborative action. The following are some principles/suggestions that can help guide post-survey activities: 

  • Study the Survey results and initiate dialogue involving managers, supervisors, teams and other stakeholders, such as unions, in order to identify priorities. 
  • Move as soon as possible from dialogue to action. 
  • Take individual, team and collective ownership at all levels. 
  • Keep it achievable. Don't try to do too much. 
  • Ensure transparency, be inclusive. 
  • Maintain communications (upward and downward). 
  • Establish accountability for improvement efforts and results. 
  • Keep checking on your progress. 

13) Q. What was done as a result of past surveys? 

A. Here are a few examples: 

  • Treasury Board Secretariat and the Public Service Human Resources Management Agency of Canada have conducted a pilot project to identify drivers of workplace well-being/employee engagement in these two organizations. 
  • The Public Service Human Resources Management Agency of Canada has designed learning and communication tools and has distributed them to departments, including an on-line interactive course on harassment prevention and resolution with a focus on communication and conflict resolution. 
  • A committee of deputy ministers is reviewing the requirements of language training and second language evaluation including considerations of employment equity groups. 

14) Q. Why did this survey not allow for free-form or open-ended responses? 

A. There is no feasible way to capture or effectively analyse free-form or open-ended responses, given that there were more than 100,000 responses. Open, frank dialogue between managers, employees and union representatives will allow us to obtain additional feedback. 

15) Q. Why are a paper copies of the public service-wide report made when the results are being posted on the Agency’s Web site? 

A. Not every employee has access to a computer. It is important for all employees to see the results of the survey. 

Several departments and agencies have chosen to give copies only to their employees who do not have a computer. The balance of their employees are directed to view the results on their own Intranet site. The report is being printed on recycled paper and is available in electronic format through departmental/agency Web sites, as well as through PSHRMAC’s Web site. As well, certain departments and agencies have chosen to receive only a limited number of hard-copy reports, for those employees who do not have access to a computer. 

16) Q. Are the survey results available in alternative formats such as Braille? 

A. The public service-wide results will be available in Braille, audiocassette, large print and diskette. For alternative formats of your departmental results, please contact your departmental Survey Co-ordinator to obtain the format you need. A listing of Survey Co-ordinators is available at www.hrma-agrh.gc.ca/survey-sondage/2005/index_e.asp

17) Q. What will each Department/Agency receive? 

A. Each department/agency receives 3 copies of a CD-ROM containing: 

  • Survey Documents 
  • Survey Data in Beyond 20/20 format and dbf format 

    Public Service-wide Results (2005, 2002 and 1999)

    • Results for all questions in the 2005 and 2002 surveys and results of questions in the 1999 survey that were repeated in 2002 and 2005.
    • Results for demographic variables.

    Departmental Results

    • Results for all questions for their own respective department/agency in the 2005 and 2002 surveys and results of questions for their own respective organization in the 1999 survey that were repeated in 2002 and 2005.
    • Results for each demographic variable.
    • Unit Results (2005 only) - (no demographic data available).
    • Beyond 20/20 Browser Software
    • Tutorial in using Beyond 20/20
    • Analysis Frameworks (Grouping of questions)
Results for demographic variables, as well as results for all questions (PS-wide and departmental), will be available for 2005 and 2002. 

18) Q. What about regional breakdowns? 

A. The Survey’s Web site will give breakdowns by region (i.e., Prairies, Atlantic) for each question at the public service-wide and departmental levels only.