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Table of Contents
Introduction: Service Excellence and Trust in Government
Structure of Governments within Canada
Canada's Strategic Approach: The Public Sector Service Value Chain
Organizational Issues: Capacity-Building through Community Development
Operational Issues and Strategies: Working as an Enterprise
Inter-jurisdictional Collaboration
Canada's Top Three IT Priorities
Conclusion

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Canada's Country Report 2006,

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Table of Contents

1. Introduction: Service Excellence and Trust in Government

2. Structure of Governments within Canada

3. Canada's Strategic Approach: The Public Sector Service Value Chain

Transforming External Services
Transforming Internal Services
Driving Implementation of Service Transformation and Managing Performance

4. Organizational Issues: Capacity-Building through Community Development

5. Operational Issues and Strategies: Working as an Enterprise

Applying a world-leading approach to enterprise architecture
Information as a Strategic Resource
The Secure Channel

6. Inter-jurisdictional Collaboration

7. Canada's Top Three IT Priorities

Acting as One – Moving to aligned infrastructure services
Internal and External Services – The Public Sector Service Value Chain
Achieving Better Outcomes for IM and IT Investments

8. Conclusion


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