CIC Canada | CIC Call Centre Services

Vous consultez une page Web conservée, recueillie par Bibliothèque et Archives Canada le 2006-12-09 à 06:43:57. Il se peut que les informations sur cette page Web soient obsolètes, et que les liens hypertextes externes, les formulaires web, les boîtes de recherche et les éléments technologiques dynamiques ne fonctionnent pas. Voir toutes les versions de cette page conservée.
Chargement des informations sur les médias

You are viewing a preserved web page, collected by Library and Archives Canada on 2006-12-09 at 06:43:57. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
Loading media information

CIC Call Centre Services

Information Available Anytime

Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can

listen to pre-recorded information about Citizenship and Immigration programs,

order an application kit, and

check the status of your application.

For information on citizenship and immigration

1 888 242-2100
(in Canada only)

For information on the Permanent Resident Card (PR Card)

1 800 255-4541
(in Canada only)

If you are deaf, deafened or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1 888 576-8502 (in Canada only).

Note: CIC’s automated telephone service aims to answer 80% of calls.

Call Centre Agents

Bilingual call centre agents are available to answer your questions Monday to Friday, 8 a.m. to 4 p.m., your local time.

Please note that agents cannot make decisions on applications that are being processed by Case Processing Centres or CIC offices, nor can they assist you in processing your application more quickly.

Tips for clients

Since call volumes are higher on Mondays and Tuesdays, you are encouraged to contact the call centre later in the week.

As an alternative to the call centre, you are also encouraged to obtain information on CIC’s programs and services on this Web site. For example, you can:

download and print application kits
use e-CAS to check the status of your immigrant and citizenship applications on line
change your address
order a fees receipt
check processing times

Français	Contact Us	Help	Search	Canada Site

Home	About the Department	Applications and Forms	On-Line Services	Other CIC Sites

What’s New	Policy and Regulations	Research and Statistics	Media and Publications	Visa Offices


	Last Updated: 2005-08-11		Important Notices