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You are viewing a preserved web page, collected by Library and Archives Canada on 2007-05-15 at 11:41:07. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
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Canada Revenue Agency Government of Canada
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Troubleshooting T4 Web forms

Why can't I change my browser setting while I'm in a secure session?
Your browser setting should not be modified while in a secure T4 Web forms session because it may cause your browser to freeze or the secure T4 Web forms session to end.

The T4 Web forms secure Web pages do not display properly. Why?
A number of factors may affect how these pages will display on your system. We recommend the following:

  • Use the default browser settings.
  • Maximize your browser window.
  • Close the Favorites window.
  • Use the browser's Reload or Refresh button.
  • Ensure you have sufficient RAM for your browser's requirements.

I was away from my computer for 45 minutes. Can I still complete my return?
For security reasons, after 30 minutes of inactivity our servers will end a secure T4 Web forms session. You will be required to reauthenticate yourself and re-enter your data as any data you may have entered will have been lost.

I lost the connection to the T4 Web forms secure site. What do I do?
Reasons to lose your connection include telephone line interruptions, system crashes, and power failures. You will be required to reauthenticate yourself and re-enter your data, as any data you may have entered will have been lost.

I was able to print but not file my return. What do I do?
You will be required to reauthenticate yourself and re-enter your data as any data you may have entered will have been lost.

I filed my return but I did not get a Submission Number. What do I do?
If you filed your return but you did not receive a Submission Number, call our Help Desk at 1-877-322-7849 to confirm that we have received your return. Wait 48 hours before calling our help desk as our systems may take 48 hours to update.

If the return was not received, you will be required to reauthenticate yourself and re-enter your data, as any data you have entered will have been lost.



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Date modified:
2007-01-08
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