The terms "virtual reference," "digital reference," "e-reference," "Internet information services," "live reference" and "real-time reference" are used interchangeably to describe reference services that utilize computer technology in some way. Whether it is email reference, chat reference or an automated routing system, as is the case with Virtual Reference Canada, virtual reference is significantly influencing the delivery of high-quality library services.

Already, numerous articles, publications, conferences and websites focus on the impact of virtual reference services on the library community.

In this section you will find a vast array of resources that will help in keeping abreast of recent developments in the field of virtual reference services.