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Banner: Canadian Libraries and Librarianship

Library Surveys with Emphasis on Reference Services: A Selective Bibliography

Bibliography series #9
ISSN 1203-2468

Compiled by Douglas Robinson, February 2001


Introduction

This selective bibliography contains references to both print sources and Web sites that deal with library surveys. Works that are available both in print and electronically are listed with the ISSN or ISBN number for the print version and the URL for the electronic version. There are hyperlinks in the electronic version and the National Library of Canada will do its very best to ensure that these links are maintained.

Databases such as Library Literature and Information Science and Library and Information Science Abstracts (LISA) were used in compiling this bibliography. Internet Web sites also provided additional sources.

Bibliography

Adams, Mignon S. ; Beck, Jeffrey A.  -  User surveys in college libraries.  -  Chicago, Ill. : College Library Information Packet Committee, College Libraries Section, Association of College and Research Libraries, 1995.  -  111 p.  -  ISBN 0838978258.  -  (Clip note ; no. 23)

Association of Research Libraries.  -  User surveys in academic libraries [online] : related readings : list developed for an ARL Workshop.  -  Washington, D.C. : Association of Research Libraries, 1997.  -  [Cited Feb. 2001].

Access: <http://www.arl.org/transform/us/usbibl.html>

Babbie, Earl R.  -  Survey research methods.  -  2nd ed.  -  Belmont, Calif. : Wadsworth Pub. Co., 1990.  -  395 p.  -  ISBN 0534126723

Berdie, Doug R. ; Anderson, John F. ; Niebuhr, Marsha A.  -  Questionnaires : design and use.  -  2nd ed.  -  Metuchen, N.J. : Scarecrow Press, 1986.  -  330 p.  -  ISBN 0810818841

Berger, Kenneth W. ; Hines, Richard W.  -  "What does the user really want? The library user survey project at Duke University".  -  The journal of academic librarianship.  -  Vol. 20, no. 5/6 (Nov. 1994).  -  ISSN 00991333.  -  P. 306-309

Bookstein, Abraham ; Lindsay, A.  -  "Questionnaire ambiguity : a Rasch scaling model analysis".  -  Library trends.  -  Vol. 38, no. 2 (fall 1989).  -  ISSN 00242594.  -  P. 215-236

Bookstein, Abraham.  -  "Questionnaire research in a library setting".  -  The journal of academic librarianship.  -  Vol. 11, no. 1 (March 1985).  -  ISSN 00991133.  -  P. 24-28

Bourque, Linda Brookover ; Fielder, Eva P.  -  How to conduct self-administered and mail surveys.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  223 p.  -  ISBN 0803971680.  -  (Survey kit ; vol. 3)

Brekke, Elaine.  -  User surveys in ARL libraries.  -  Washington, D. C. : Association of Research Libraries, 1994.  -  203 p.  -  (Spec kit ; no. 205)

Bunge, Charles A. ; Murfin, Marjorie E.  -  "Reference questions - data from the field".  -  RQ.  -  Vol. 27, no. 1 (fall 1987).  -  ISSN 00337072.  -  P. 15-18

Butler, Meredith ; Gratch, Bonnie.  -  "Planning a user study - the process defined".  -  College & research libraries.  -  Vol. 43, no. 4 (July 1982).  -  ISSN 00100870.  -  P. 320-330

Calvert, Philip J. ; Cullen, Rowena J.  -  "Further dimensions of public library effectiveness II : the second stage of the New Zealand study".  -  Library & information science research.  -  Vol. 16, no. 2 (1994).  -  ISSN 07408188.  -  P. 87-104

Calvert, Philip J. ; Hernon, Peter.  -  "Surveying service quality within university libraries".  -  Journal of academic librarianship.  -  Vol. 23, no. 5 (Sept. 1997).  -  ISSN 00991333.  -  P. 408-415

Crawford, John C. ; Daye, Andrew.  -  "A survey of the use of electronic services at Glasgow Caledonian University library".  -  The electronic library.  -  Vol. 18, no. 4 (2000).  -  ISSN 02640473.  -  P. 255-265

Crist, Margo ; Daub, Peggy ; Mac Adam, Barbara.  -  "User studies - reality check and future perfect".  -  Wilson library bulletin.  -  Vol. 68, no. 6 (Feb. 1994).  -  ISSN 00435651  -  P. 38-41

Cullen, Rowena ; Calvert, Philip J.  -  "Further dimensions of public library effectiveness : report on a parallel New Zealand study".  -  Library & information research.  -  Vol. 15, no. 2 (1993).  -  ISSN 07408188.  -  P. 143-164

Cullen, Rowena ; Gray, Alistair.  -  "A method for taking a reliable statistical sample of reference enquiries in a New Zealand public library system".  -  Journal of library administration.  -  Vol. 22, no. 1 (1995).  -  ISSN 01930826.  -  P. 113-123

Cullen, Rowena J. ; Calvert, Philip J.  -  "Stakeholder perceptions of university library effectiveness."  -  The journal of academic library librarianship."  -  Vol. 21, no. 6 (Nov. 1995).  -  ISSN 00991333.  -  P. 438-448

Davis, Deborah S. ; Bernstein, Alan M.  -  "From survey to service : using patron input to improve customer satisfaction".  -  Technical services quarterly.  -  Vol. 14, no. 3 (1997).  -  ISSN 07317131.  -  P. 47-62

DeCandido, GraceAnne A.  -  Transforming libraries : issues and innovations in after the user survey, what then?  -  Washington, D.C. : Association of Research Libraries, 1997. ISSN 01603582.  -  31 p.  -  (SPEC kit 226)  -  (Transforming libraries ; no.4)

Dillman, Don A.  -  Mail and Internet surveys : the tailored design method.  -  2nd. ed.  -  New York : J. Wiley, 2000.  -  464 p.  -  ISBN 0471323543

Dudley, Martin ; Barraclough, Clare.  -  "The unobtrusive testing of public library information services : a pilot survey".  -  Public library journal.  -  Vol. 10, no. 2 (Mar./Apr. 1995).  -  ISSN 0268893x.  -  P. 33-35

Egan, Gerard.  -  User surveys in academic libraries [online].  -  Kingswood, New South Wales : University of Western Sydney, Nepean.  -  Last updated Mar. 21, 2000 [Cited Feb. 2001].  -  Access: <http://library.uws.edu.au>

Évaluer pour évoluer : l’évaluation en bibliothèque : compte rendu de la journée d’étude du 17 janvier 1992.  -  Paris : Bibliothèque publique d’information, Centre Georges Pompidou/APPEL, 1993.  -  91 p.  -  ISBN 290270660X

Fink, Arlene.  -  How to analyze survey data.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  101 p.  -  ISBN 0803973861.  -  (Survey kit ; vol. 8)

Fink, Arlene.  -  How to ask survey questions.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  105 p.  -  ISBN 0803957459.  -  (Survey kit ; vol. 2)

Fink, Arlene ; Kosecoff, Jacqueline.  -  How to conduct surveys : a step by step guide.  -  2nd ed.  -  Thousand Oaks, Calif. : Sage Publications, 1998.  -  103 p.  -  ISBN 0761914080

Fink, Arlene.  -  How to design surveys.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  73 p.  -  ISBN 080397387X.  -  (Survey kit ; vol. 5)

Fink, Arlene.  -  How to report on surveys.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  91 p.  -  ISBN 0803973853).  -  (Survey kit ; vol. 9)

Fink, Arlene.  -  How to sample in surveys.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  73 p.  -  ISBN 0803957548.  -  (Survey kit ; vol. 6)

Fink, Arlene.  -  The survey handbook.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  129 p.  -  ISBN 0803959346.  -  (Survey kit ; vol. 1)

Frey, James H. ; Oishi, Sabine.  -  How to conduct interviews by telephone and in person.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  170 p.  -  ISBN 080395719x.  -  (Survey kit ; vol. 4)

Gothberg, Helen M.  -  "The library survey : a research methodology rediscovered".  -  College & research libraries.  -  Vol. 51, no. 6. (Nov. 1990)  -  ISSN 00100870.  -  P. 553-559

Gravel, Robert J.  -  La méthodologie du questionnaire.  -  Saint-Laurent, Québec : Bo-Pré, 1994.  -  102 p.  -  ISBN 2893150586

Harris, Melanie.  -  "The user survey in performance measurement".  -  British journal of academic librarianship.  -  Vol. 6, no. 1 (1991).  -  ISSN 02690497.  -  P. 1-12

Hernon, Peter.  -  "Determination of sample size and selection of the sample : concepts, general sources, and software".  -  College & research libraries.  -  Vol. 55, no. 2 (Mar. 1994).  -  ISSN 00100870.  -  P. 171-179

Hernon, Peter ; Calvert, Philip J.  -  "Methods for measuring service quality in university libraries in New Zealand".  -  Journal of academic librarianship.  -  Vol. 22, no. 5 (Sept. 1996).  -  ISSN 00991333.  -  P. 387-391

Hernon, Peter.  -  Statistics : a component of the research process.  -  Norwood, N.J. : Ablex Pub. Corp., 1991.  -  198 p.  -  ISBN 0893917591

Hernon, Peter ; McClure, Charles R.  -  "Unobtrusive reference testing : the 55 percent rule".  -  Library journal.  -  Vol. 111, no. 7 (Apr. 15, 1986).  -  ISSN 03630277.  -  P. 37-41

Janes, Joseph.  -  "Survey construction".  -  Library hi tech.  -  Vol. 17, no. 3 (1999).  -  ISSN 07378831.  -  P. 321-325

Jardine, Carolyn W.  -  "Maybe the 55 percent rule doesn’t tell the whole story : a user-satisfaction survey".  -  College & research libraries.  -  Vol. 56, no. 6 (Nov. 1995).  -  ISSN 00100870.  -  P. 477-485

Jansson, Britta-Lena.  -  "A Swedish survey of the quality of reference services".  -  Scandinavian public quarterly.  -  Vol. 30, no. 3 (1997).  -  ISSN 00365602.  -  P. 7-11

Kidston, James S.  -  "The validity of questionnaire responses".  -  The library quarterly.  -  Vol. 55, no. 2 (Apr. 1985).  -  ISSN 00242519.  -  P. 133-150

Lancaster, F. Wilfrid.  -  If you want to evaluate your library.  -  2nd. ed.  -  Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science, 1993.  -  352 p.  -  ISBN 0878450912

Lazar, Jonathan ; Preece, Jennifer.  -  "Designing and implementing web-based surveys".  -  The journal of computer information systems.  -  Vol. 39, no. 4 (summer 1999).  -  ISSN 08874417.  -  P. 63-67

Line, Maurice B.  -  Library surveys : an introduction to the use, planning procedure, and presentation of surveys.  -  2nd ed.  -  London : C. Bingley, 1982.  -  162 p.  -  ISBN 0851573460

Litwin, Mark S.  -  How to measure survey reliability and validity.  -  Thousand Oaks, Calif. : Sage Publications, 1995.  -  87 p.  -  ISBN 0803957041.  -  (Survey kit ; vol. 7)

McClure, Charles R. ; Lopata, Cynthia L.  -  Assessing the academic networked environment [online] : strategies and options.  -  Washington, D.C. : Coalition for Networked Information, 1996 [Cited Feb. 2001].  -  133 p.  -  ISBN 0918006287  -  Access: <http://istweb.syr.edu/~mcclure/network/toc.html>

Miller, Delbert C.  -  Handbook of research and social measurement.  -  5th ed.  -  Newbury Park, Calif. : Sage Publications, 1991.  -  704 p.  -  ISBN 0803942192.  -  Especially pages 140 to 174

Morgan, David L.  -  Focus groups as qualitative research.  -  2nd ed.  -  Thousand Oaks, Calif. : Sage Publications, 1997.  -  80 p.  -  ISBN 0761903437

Norlin, Elaina.  -  "Reference evaluation : a three - step approach - surveys, unobtrusive observations, and focus groups".  -  College & research libraries.  -  Vol. 61, no. 6 (Nov. 2000).  -  ISSN 00100870.  -  P. 546-553

Phillips, Linda L. ; Lyons, William.  -  "Analyzing library survey data using factor analysis".  -  College & research libraries.  -  Vol. 51, no. 5 (Sept. 1990 ).  -  ISSN 00100870.  -  P. 483-489

Platek, R. ; Pierre-Pierre, F. K. ; Stevens, P.  -  Development and design of survey questionnaires.  -  Ottawa : Statistics Canada, 1985.  -  119 p.  -  ISBN 0660117983

Platek, R. ; Pierre-Pierre, F. K. ; Stevens, P.  -  Élaboration et conception des questionnaires d’enquête.  -  Ottawa : Statistique Canada, Division des méthodes de recensement d’enquêtes-ménages, 1985.  -  83 p.  -  ISBN 0660914484

Ryan, Joe.  -  Library surveys & questionnaires.  -  Information resources for information professionals.  -  [Cited Feb. 2001].  -  Access: <http://web.syr.edu/~jryan/infopro/survey.html>

Salant, Priscilla ; Dillman, Don A.  -  How to conduct your own survey.  -  New York : Wiley, 1994.  -  232 p.  -  ISBN 0471012734

Saxton, Matthew L. ; Greiner, Ruth D.  -  "Public participation in strategic planning of library services : soliciting, assessing, and balancing community and staff input".  -  Public libraries.  -  Vol. 37, no. 2 (Mar./Apr. 1998).  -  ISSN 01635506.  -  P. 126-132

Schlichter, Doris J. ; Pemberton, J. Michael.  -  "The emperor’s new clothes? Problems of the user survey as a planning tool in academic libraries".  -  College & research libraries.  -  Vol. 53, no. 3 (May 1992).  -  ISSN 00100870.  -  P. 257-265

Smith, Judith M. ; Templeton, Emma-Jane.  -  "A comparison of the range and value of use of the Internet with traditional reference sources in Scottish public libraries".  -  Journal of information science.  -  Vol. 25, no. 1 (1999).  -  ISSN 01655515.  -  P. 27-33

Stein, Joan.  -  "Designing user satisfaction surveys for interlibrary loan services."  -  Performance measurement and metrics.  -  Vol. 1, no. 1 (Aug. 1999).  -  P. 45-61.  -  [Cited Feb. 2001].  -  Access: [PDF] www.aslib.co.uk/pmm/1999/aug/03.pdf

Sumsion, John ; Marriott, Richard ; Pickering, Helen.  -  "To count or not to count, is that a question?"  -  Public library journal.  -  Vol. 10, no. 2 (1995).  -  ISSN 0268893x.  -  P. 39-43

Tygett, Mary ; Lawson, V. Lonnie ; Weessies, Kathleen.  -  "Using undergraduate marketing students in an unobtrusive reference evaluation".  -  RQ.  -  Vol. 36, no. 2 (winter 1996).  -  ISSN 00337072.  -  P. 270-276

Ulvik, Synnove.  -  "Can libraries find the answer?"  -  Scandinavian public library quarterly.  -  Vol. 30, no. 3 (1997).  -  ISSN 00365602.  -  P. 4-6

Van House, Nancy A. ; Weil, Beth T. ; McClure, Charles R.  -  Measuring academic library performance : a practical approach.  -  Chicago : American Library Association, 1990.  -  182 p.  -  ISBN 0838905293

Verhoeven, Stanley M.  -  "User surveys".  -  Encyclopedia of library and information science.  -  New York : Marcel Dekker, Inc., 1990.  -  ISBN 0824720458.  -  Vol. 45, Supp. 10.  -  P. 373-399

Ward, David.  -  Getting the most out of web-based surveys.  -  Chicago : American Library Association, 2000.  -  53 p.  -  ISBN 0838981089.  -  (LITA guides ; no. 6)

Widdows, Richard ; Hensler, Tia A. ; Wyncott, Marlaya H.  -  "The focus group interview : a method for assessing users’ evaluation of library service".  -  College & research libraries.  -  Vol. 52, no. 4 (July 1991).  -  ISSN 00100870.  -  P. 352-359

Wilhite, Jeffrey M.  -  " The road to service standards in a government documents collection : the methodology of surveying".  -  Journal of government information.  -  Vol. 25, no. 3 (1998).  -  ISSN 13520237.  -  P. 285-297

Wurzburger, Marilyn.  -  "Conducting a mail survey : some of the things you probably didn’t learn in any research methods course".  -  College & research libraries news.  -  Vol. 48, no. 11 (Dec. 1987).  -  ISSN 00990086.  -  P. 697-700

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