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Banner: Canadian Libraries and Librarianship

Performance Measurement and Performance Indicators:A Selective Bibliography

Bibliography series #8
ISSN 1203-2468

Compiled by Douglas Robinson, May 2000


Introduction

This selective bibliography contains references to both print sources and Web sites which deal with performance measurement and performance indicators. Works that are available both in print and electronically are listed with the ISSN or ISBN number for the print version and the URL for the electronic version. There are hyperlinks in the electronic version and The National Library will do its very best to ensure that these links are maintained.

Databases such as Library Literature and Library and Information Science Abstracts (LISA) were used in compiling this bibliography. Internet Web sites also provided additional sources.

Bibliography

Abbott, Christine. - “Performance indicators in a quality context”. - The law librarian. - Vol. 25, no. 4 (Dec. 1994). - ISSN 00239275. - P. 205-208

Abbott, Christine. - Performance measurement in library and information services. - London : Aslib, 1994. - 57 p. - ISBN 0851423299

Abbott, Christine. - “What does good look like? The adoption of performance indicators at Aston University Library and information services”. - British journal of academic librarianship. - Vol. 5, no. 2 (1990). - ISSN 02690497. - P 79-94

Adams, Roy et. al. - Decision support systems and performance assessment in academic libraries. - London : Bowker-Saur, 1993. - 141 p. - ISBN 1857390474

Alston, Ruth. - “Performance indicators in Bromley--purpose and practice”. - Library management. - Vol. 16, no. 1 (1995). - ISSN 01435124. - P. 18-28

Baker, Sharon L. ; Lancaster, F. Wilfrid. - The measurement and evaluation of library services. - 2nd ed. - Arlington,Va. : Information Resources Press, 1991. - 411 p. - ISBN 0878150617

Barton, Jane. - “ Performance indicators for university libraries”. - SCONUL newsletter. - No. 11 (summer/autumn 1997). - ISSN 13530429. - P. 8-9

Barton, Jane. - “ The recommendations of the Cranfield project on performance indicators for academic libraries”. - SCONUL newsletter. - No. 14 (summer/autumn 1998). - ISSN 13530429. - P. 15-17

Boekhorst, Peter te. - “ Measuring quality : the IFLA guidelines for performance measurement in academic libraries”. - IFLA journal. - Vol. 21, no. 4 (1995). - ISSN 03400352. - P. 278-281

Blagden, John ; Harrington, John. - How good is your library? : a review of approaches to the evaluation of library and information services. - London : Aslib, 1990. - 59 p. - ISBN 0851422683

Bloor, Ian. - “ Keys to success- a user's guide”. - Public library journal. - Vol. 5, no. 6 (Nov./Dec. 1990). - ISSN 0268893X. - P. 133-141, 143-144

Bloor, Ian. - Performance indicators and decision support systems for libraries : a practical application of “Keys to success”. - London : British Library. Research and Development Department, 1991. - 63 p. - ISBN 0712332510. - (British Library Research paper no. 93)

Brophy, Peter ; Wynne, Peter M. - Management information systems and performance measurement for the electronic library : eLib supporting study ( MIEL 2) , final report. - Preston : University of Central Lancashire Centre for Research in Library & Information Management (CERLIM), 1997 [Cited May 2000].
Access:< http://www.ukoln.ac.uk/dlis/models/studies/mis/mis.rtf >

Brophy, Peter. - Performance indicators for the electronic library”. - SCONUL newsletter. - No. 16 (spring 1999). - ISSN 13530429. - P. 3-5

Brunel, Yves. - “Influence de certaines variables sur la performance des bibliothèques publiques au Québec”. - Défi.- Vol. 10, no. 2 ( août 1995). - ISSN 08314640. - P. 20-31

Calvert, Philip J. ; Cullen, Rowena J. - “Further dimensions of public library effectiveness II : the second stage of the New Zealand study”. - Library & information science research. - Vol. 16, no. 2 (1994). - ISSN 07408188. - P. 87-104

Carbone, Pierre. - “ The Committee draft of International standard ISO CD 11620 on library performance indicators”. - IFLA journal. - Vol. 21, no. 4 (1995). - ISSN 03400352. - P. 274-277

Carbone, Pierre. - “Évaluer la performance des bibliothèques : une nouvelle norme”. - Bulletin des bibliothèques de France. - Vol. 43, no. 6 (1998). - ISSN 00062006. - P. 40-45

Carbone, Pierre. - “Survey of the development of library performance measures in France”. - Inspel. - Vol. 27, no. 3 (1993). - ISSN 0019-0217. - P. 196-198

Chacha, Rosemary N. ; Irving, Ann. - “An experiment in academic library performance measurement”. - British journal of academic librarianship. - Vol. 6, no.1 (1991). - ISSN 02690497. - P. 13-26

Childers, Thomas; Van House, Nancy A. - What's good? : describing your public library's effectiveness. - Chicago : American Library Association, 1993. - 93 p. - ISBN 0838906176

Cope, Catherine. - “ Performance indicator work in public libraries in the U.K”. - Public library journal. - Vol. 5, no. 4 (1990). - ISSN 0268893X. - P. 95-98

Corvellec, Hervé. - “ Évaluation des performances des bibliothèques : tendances, faiblesses et perspective ”. - Bulletin des bibliothèques de France. - Vol. 35, no. 6 (1990). - ISSN 00062006. - P 356-362, 364-365.

Cotta-Schonberg, Michael ; Line, Maurice B. - “Evaluation of academic libraries :with special reference to the Copenhagen Business School Library”. - Journal of librarianship and information science. - Vol. 26, no. 2 (June 1994) - ISSN 09610006. - P. 55-69

Cram, Jennifer. - “ Performance management, measurement and reporting in a time of information-centred change”. - The Australian library journal. - Vol. 45, no. 3 (Aug. 1996). - ISSN 00049670. - P. 225-238

Cullen, Rowena. - “Does performance measurement improve organisational effectiveness? a postmodern analysis”. - Performance measurement and metrics. - Vol. 1, no. 1 (Aug.1999). - P. 9-30.-[Cited May 2000].
Access :< http://www.aslib.co.uk/pmm/volume/number/01.html >

Cullen, Rowena ; Calvert, Philip J. - “Further dimensions of public library effectiveness : report on a parallel New Zealand study”. - Library & information research. - Vol. 15, no. 2 (1993). - ISSN 07408188. - P. 143-164

Cullen, Rowena. - “ Measure for measure : a post modern critique of performance measurement in libraries and information science”. - [Cited April 2000]
Access :< http://educate1.lib.chalmers.se/iatul/proceedcontents/pretpap/cullen.html >

Cullen, Rowena ; Calvert, Philip. - “New Zealand University libraries effectiveness project : dimensions and concepts of organizational effectiveness”. - Library & information science research. - Vol. 18, no. 2 (1996). - ISSN 07408188. - P. 99-119

Cullen, Rowena J. - “Stakeholder perceptions of university library effectiveness”. - The Journal of academic librarianship. - Vol. 21, no. 6 (Nov.1995). - ISSN 00991333. - P. 438-448

Day, Abby. - “Performance indicators : the librarian's challenge”. - Library management. - Vol. 11, no. 5 (1990). - ISSN 01435124. - P. 24-28

Egan, Gerard. - Performance indicators and performance measures in academic libraries (online). - Kingswood, New South Wales : University of Western Sydney, Nepean. - Last updated Feb. 28, 2000. - [Cited June 2000].
Access :< http://library.nepean.uws.edu.au/about/staff/gegan/pipml.html >

Ellis, Martin. - “Benchmarking public libraries : comparisons in context”. - Australasian public libraries and information services. - Vol. 11, no. 2 (June 1998). - ISSN 10305033. - P. 56-60

Évaluer pour évoluer : l'évaluation en bibliothèque : compte rendu de la journée d'étude du 17 janvier 1992. - Paris : Bibliothèque publique d'information, Centre Georges Pompidou/APPEL, 1993. - 91 p. - ISBN 290270660X

Ford, Geoffrey ; MacDougall. - Performance assessment in academic libraries (microform) : final report on a feasibility study. - London : British Library Board, 1992. - 33 p. - (British Library Research & development Reports ; Report no. 6085)

Goodall, Deborah L. - “ Performance measurement : a historical perspective”. - Journal of librarianship. - Vol. 20, no. 2 (Apr. 1988). - ISSN 00222232. - P. 128-144

Gratch Lindauer, Bonnie. - “Defining and measuring the Library's impact on campuswide outcomes”. - College & research libraries. - Vol. 59, no. 6 ( Nov.1998). - ISSN 00100870. - P. 546-563

Harris, Melanie. - “The user survey in performance measurement”. - British journal of academic librarianship. - Vol. 6, no.1 (1991). - ISSN 02690497. - P. 1-12

Hernon, Peter ; Calvert, Philip J - “ Methods for measuring service quality in university libraries in New Zealand”. - Journal of academic librarianship. - Vol. 22, no. 5 (Sept. 1996). - ISSN 00991333. - P. 387-391

International Organization for Standardization. - Information and documentation : library performance indicators. - 1st ed. - Genève : International Organization for Standardization, 1998. - 56 p. - (ISO standard 11620 : 1998 E)

ISO 9000 for libraries and information centres : a guide : report of a project supported by NORDINFO. - Compiled by Tove Bang et al. - The Hague : International Federation for Information and Documentation, 1996. - 95 p. - ISBN 9266007137. - (FID Occasional paper 13)

Joint Funding Councils' Ad-Hoc Group on performance indicators for libraries. - The effective academic library : a framework for evaluating the performance of UK academic libraries : a consultative report to the HEFCE, SHEFC, HEFCW and DENI. - Bristol : HEFCE Publications, 1995. - 44 p.

Joint Funding Councils' Libraries Review Group. - Report. - Bristol : Higher Education Funding Council for England, 1993. - 84 p.

Keys to success : performance indicators for public libraries : a manual of performance measures and indicators developed by King Research Ltd. - London : HMSO, 1990. - 156 p. - ISBN 0114300488. - (Library Information series, no. 18)

Klempin, Hannelore. - “Performance et démarche qualité dans les bibliothèques publiques de la République fédérale d'Allemagne”. - Bulletin des bibliothèques de France. - Vol. 43, no. 1 (1998). - ISSN 00062006. - P. 65-71.

Kupiec, Anne ; Bertrand, Anne-Marie. - Bibliothèques et évaluation. - Paris : Édition du Cercle de la librarie, 1994. -197 p. - ISBN 2765405492

Lancaster, F. Wilfrid. - If you want to evaluate your library. - 2nd ed. - Champaign: University of Illinois, Graduate School of Library and Information Science, 1993. - 352 p. - ISBN 0878450912

Line, Maurice B. - “Performance measurement within interlending and document supply systems”. - Interlending and document supply : proceedings of the 2nd International Conference on Interlending and Document Supply, held in London, Nov. 1990. - London : IFLA Office for International Lending, 1991. - P. 5-13. - ISBN 071232089X

MacDougall, Alan. - “ Performance assessment : today's confusion, tomorrow's solution”. - IFLA journal. - Vol. 17, no. 4 (1991). - ISSN 03400352. - P 371-378

McClure, Charles R. ; Lopata, Cynthia L. - Assessing the academic networked environment : strategies and options. - Washington, D.C. : Coalition for Networked Information, 1996. - 133 p. - ISBN 0918006287

McDonald, Joseph A. ; Micikas, Lynda B. - Academic libraries : the dimensions of their effectiveness. - Westport, Conn. : Greenwood Press, 1994. - 188 p. - ISBN 0313272697

McLean, Neil ; Wilde, Clare. - “ Evaluating library performance : the search for relevance”. - Australian academic & research libraries. - Vol. 22, no. 3 (Sept. 1991). - ISSN 00048623. - P. 198-210

Meadows, A. J. - Performance assessment in public libraries. - Wheathampstead, England : Branch and Mobile Libraries Group of the Library Association, 1990. - 9 p. - ISBN 0946461090

Meunier, Pierre. - “Des indicateurs universels de performance des bibliothèques.” - Documentation et bibliothèques. - Vol. 43, no. 3 ( July./Sept. 1997). - ISSN 03152340. - P. 125-135

Midwinter, Arthur ; McVicar, Murray. - “Public libraries and performance indicators : developments and issues”. - Library review. - Vol. 39, no. 5 (1990). - ISSN 00242535. P. 10-22

Moore, Nick. - Comment mesurer l'efficacité des bibliothèques publiques. - Paris, UNESCO, 1989. - 57 p. - (PGI-89/WS/3, Paris, September 1990)

Morgan, Steve. - Performance assessment in academic libraries. - London : Mansell, 1995. - 211 p. - ISBN 0720121884

Morgan, Steve. - “ Performance assessment in higher education libraries”. - Library management. - Vol. 14, no. 5 (1993). - ISSN 01435124. - P. 35-42

Nitecki, Danuta. - “Changing the concept and measure of service quality in academic libraries”. - The journal of academic librarianship. - Vol. 22, no. 3 ( May 1996). - ISSN 00991333. - P. 181-190

Poll, Roswitha et al. - Measuring quality : international guidelines for performance measurement in academic libraries. - Munich : K.G. Saur, 1996. - 171 p. - ISBN 3598218001 - (IFLA publication no. 76)

Schmidt, Janine. - “ Practical experience of performance measurement at the State Library of New South Wales”. - Australian academic & research libraries. - Vol. 21, no.2 (June 1990). - ISSN 00048623. - P. 65-77

Schrader, Alvin M. - “Canada's national core library statistics program : first steps in developing key performance indicators.” - IFLA Council and General Conference (65th, 1999, Bangkok). - Booklet 6. - P. 39-43

Sheppard, Margaret. - “Some thoughts concerning a structural framework for performance indicators”. - Australian academic and research libraries. - Vol. 21, no. 1 (Mar. 1990). - ISSN 00048623. - P. 44-47

Sumsion, John ; Ward, Suzanne. - The next generation of performance indicators. - IFLA General Conference (61 st, 1995, Istanbul). - Conference proceedings. - [Cited May 2000].
Access :< http://www.fh-potsdam.de/~hobohm/61-sumj.htm >

Sumsion, John. - “Performance indicators”. - Librarianship and information work worldwide, 1999. - London : Bowker-Saur, 1999. - ISSN 09680780. - P. 177-207

Sumsion, John. - Practical performance indicators-1992 : documenting Citizens' Charter consultation for U.K. public libraries with examples of Pis and surveys in use. - Loughborough : Library and Information Statistics Unit, Loughborough University of Technology, 1993. - 1 v. ( various pagings). - ISBN 0948848529

Sutter, Éric. - Services d'information et qualité : comment satisfaire les utilisateurs. -Paris : ADBS, 1992.-153 p.- ISBN 2901046444

Van House, Nancy A.; Weil, Beth T. ; McClure, Charles R. - Measuring academic library performance : a practical approach. - Chicago : American Library Association, 1990. - 182 p. - ISBN 0838905293

Van House, Nancy. A. ; Childers, Thomas A. - The public library effectiveness study : the complete report. - Chicago : American Library Association, 1993. - 99 p. - ISBN 0838906192

Van House, Nancy A. ; Childers, Thomas A. - “ The use of public library roles for effectiveness evaluation”. - Library & information science research. - Vol. 16, no. 1 (1994). - ISSN 07408188. - P. 41-58

Van Wyk, A.C. - “The development of performance indicators to measure cataloguing quality in the Technical Services Division of the Unisa Library with special reference to item throughput time”. - Mousaion. - Vol. 15, no. 2 (Dec. 1997). - ISSN 00272639. - P. 53-67

Ward, Suzanne; Sumsion, John; Fuegi, David; Bloor, Ian. - Library performance indicators and library management tools. - Luxemberg : European Commission, Directorate-General XIII, Telecommunications, information Market and Exploitation of Research, 1995. - 172 p. - ISBN 9282749010

Willemse, John. - “Measuring quality :international guidelines for performance measurement in academic libraries”. - Interlending and document supply : resource sharing possibilities and barriers. - Proceedings of the 5th Interlending and Document Supply International Conference, Aarhus, Denmark, 24-28 Aug. 1997. - Boston Spa, England : IFLA Offices for UAP and International Lending, 1998. - ISBN 0953243915. - P. 115-122

Winkworth, Ian. - “Performance indicators for electronic services : an outline of SCONUL and UCISA work”. - SCONUL newsletter. - No. 16 (spring 1999). - ISSN 13530429. - P. 5

Winkworth, Ian. - “Performance indicators for polytechnic libraries”. - Library review. - Vol. 39, no. 5 (1990). - ISSN 00242535. - P. 23-41

Winkworth, Ian. - “Performance indicators progress”. - SCONUL newsletter. - No. 15 (winter 1998). - ISSN 13530429. - P. 7-8

Winkworth, Ian. - “Performance measurement and performance indicators”. - Collection management in academic libraries. - Edited by Clare Jenkins and Mary Morley. - Aldershot, England : Gower, 1991. - ISBN 0566036355. - P. 57-93

Winkworth, Ian . - “Performance measurement of U.K. university libraries.” - ARL : a bimonthly report on research library issues and actions from ARL, CNI and SPARC. - No. 207 (Dec.1999). - ISSN 10506098. - P. 16-17

Young, Peter R. - “Measurement of electronic services in libraries : statistics for the digital age”. - IFLA journal. - Vol. 24, no. 3 (1998). - ISSN 03400352. - P. 157-160

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