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You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-15 at 00:29:49. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
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Contact Information for Employment Insurance (EI)

Maybe the answer you're looking for is in our FAQ (frequently asked questions).

If you have any questions or technical problems when applying for EI on-line, please call our telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm.

In general

For employers

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Telephone

You have a question related to your claim for EI benefits or simply wish to obtain general information about the EI program? You can quickly get answers with the Insurance  telephone information service. This bilingual interactive voice response system is available 24 hours a day, 7 days a week. It's simple, using a telephone with Touch-ToneTM service, just dial the toll-free number 1 800 206-7218.

You can easily obtain information about your claim, for example, if a decision is made, if your payment is issued, the number of weeks remaining on your claim, deductions, etc... You will need your Social Insurance Number (SIN) and your Access code to access specific information about your EI claim. By providing them, your personal information remains confidential and secure. Please note that the EI information on your claim is updated every morning, from Monday to Friday.

Several options are offered to you by the telephone information service, we invite you to listen to them. However, if you have a rotary telephone or if you need to speak to an agent, call during normal business hours.

To assist you in better understanding how this system works, please view the options available to the telephone information service.

   Options available
Telephone Information Service
Press 1 Claim - Payment Information - Access code
  1 Decision, payment or deduction information 2 Remaining weeks of benefits, benefit rate and allowable earnings 3 Change Access code
Press 2 General Employment Insurance Information
  1 How to apply for benefits 2 Types of benefits 3 Appeals Information
Press 3 Social Insurance Number (SIN) Information
  1 How to apply, replace, change name for SIN 2 To obtain information on a lost or stolen SIN card, to inform us of a deceased family member 0 Other questions related to SIN
Press 4 Information to complete reports - Office locations - Internet addresses
  1 To complete your report by phone or Internet 2 Offices locations 3 Internet addresses
Press 0 Service Delivery Representative
  From 8:30 am to 4:30 pm

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Telephone service for deaf or hearing-impaired persons

If you are a deaf or hearing-impaired person you can contact us using the Teletypewriter for the Deaf (TTY) service. Please, dial a single toll free number throughout Canada  — 1 800 529-3742.

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Mail or in-person

You can write to or visit your Service Canada Centre. For faster service, always give us your Social Insurance Number (SIN). 

Date Modified: 2007-06-25

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