<
 
 
 
 
×
>
Vous consultez une page Web conservée, recueillie par Bibliothèque et Archives Canada le 2007-11-15 à 01:50:35. Il se peut que les informations sur cette page Web soient obsolètes, et que les liens hypertextes externes, les formulaires web, les boîtes de recherche et les éléments technologiques dynamiques ne fonctionnent pas. Voir toutes les versions de cette page conservée.
Chargement des informations sur les médias

You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-15 at 01:50:35. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
Loading media information
X
Government of Canada

Contact Income Security Programs

Questions about Old Age Security (OAS) or Canada Pension Plan (CPP)? If you don't find the information you are looking for in our Frequently Asked Questions (FAQ) page, please contact us:

If you would like to contact the department about another topic, please refer to the complete list of contact information.


Telephone

General Inquiries

Toll free (Canada and the United States)

For service in English: 1 800 277-9914
For service in French: 1 800 277-9915
TTY device: 1 800 255-4786

Agents are ready to answer your questions Monday to Friday from 8:30 am to 4:30 pm local time and from 9:00 am to 5:00 pm in Newfoundland. Please have your Canadian Social Insurance Number ready.

In addition, our automated telephone information system is available 24 hours a day, 7 days a week. With a touch-tone telephone you can:

  • Get general information - Program news bulletins and monthly payment issue dates
  • Update personal information - Change of address
  • Request information - Application kits

Online Services Inquiries

Toll free (Canada and the United States)

For service in English and French: 1 877 454-4051
TTY device: 1 800 255-4786

Agents are ready to answer your questions Monday to Friday from 8:30 am to 4:30 pm local time and from 9:00 am to 5:00 pm in Newfoundland. Please have your Canadian Social Insurance Number ready.

Note: If you are unable to use your telephone while you are connected to the Internet and are calling for assistance with an online service, please take note of the service you were using.

If you received an error message, or encountered a problem while using an online service, please take note of the following information before you call:

  1. the action you were attempting to complete;
  2. the seven digit number found on the bottom right of your screen (example: SBT C 001); and if applicable
  3. the error message number in the yellow shaded area at the top of your page.

International Inquiries

If you are calling from a country other than Canada or the United States, please contact your Canadian Embassy or Consulate for information on how to reach us. If you have lived or worked in another country and would like more information on Canada's International Social Security Agreements, please contact International Operations.


Mail


Services Where You Live

If you would like to speak with one of our service agents, you can call us at 1 800 277-9914, or you can go to the Service Canada Centres section of this website to find the address of an office near you. Please note that in these Centres, clients are assisted on a first come, first served basis.


Other Contact Us Information

Visit Service Canada for more information on how to contact the Government of Canada, and to access the full range of Government of Canada services.