Frequently asked questions

Please check the FAQ directory below and see if your question is included:

• FAQ - General includes information on what the NETFILE service is, and who is eligible to use it.
  
  
• FAQ - Using NETFILE explains how to use NETFILE and when you can access our system.
  
  
• FAQ - After Using NETFILE includes information on correcting your tax return, finding the status of your tax return and information on record keeping.
  
  
• FAQ - Refund and Balance Due explains how to find out the status of your refund and what to do if you have a balance owing on your tax return.
  
  
• FAQ - Requirements explains certain restrictions, paperwork requirements, dates, and deadlines for using NETFILE.
  
  
• FAQ - Access to NETFILE includes information on your access code, invitations, our hours of service, and more.
  
  
• FAQ - Software may answer your questions about the tax preparation software or Web application used for NETFILE.
  
  
• FAQ - Technical explains cookies, file formats, and other technical questions you may have.
  
  
• FAQ - Security covers topics like certificates, confidentiality, firewalls, and 128-bit secure sockets layer encryption.
  
  

Starting February 11, 2008, if you can't find the answer to your NETFILE question, call:

• The e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States) during our Helpdesk hours of service.
• If you are outside Canada or the United States, call us collect at 709-772-8371.
• The TTY (Teletypewriter) e-service Helpdesk at 1-888-768-0951.

If you have a question you would like us to add to our NETFILE Web site, please send it to our comments mailbox.