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You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-15 at 02:51:34. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
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Canada Revenue Agency
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Frequently asked questions

Please check the FAQ directory below and see if your question is included:

  • FAQ - General includes information on what the NETFILE service is, and who is eligible to use it.

  • FAQ - Using NETFILE explains how to use NETFILE and when you can access our system.

  • FAQ - After Using NETFILE includes information on correcting your tax return, finding the status of your tax return and information on record keeping.

  • FAQ - Refund and Balance Due explains how to find out the status of your refund and what to do if you have a balance owing on your tax return.

  • FAQ - Requirements explains certain restrictions, paperwork requirements, dates, and deadlines for using NETFILE.

  • FAQ - Access to NETFILE includes information on your access code, invitations, our hours of service, and more.

  • FAQ - Software may answer your questions about the tax preparation software or Web application used for NETFILE.

  • FAQ - Technical explains cookies, file formats, and other technical questions you may have.

  • FAQ - Security covers topics like certificates, confidentiality, firewalls, and 128-bit secure sockets layer encryption.

Starting February 11, 2008, if you can't find the answer to your NETFILE question, call:

  • The e-service Helpdesk at 1-800-714-7257 (from anywhere in Canada and the United States) during our Helpdesk hours of service.
  • If you are outside Canada or the United States, call us collect at 709-772-8371.
  • The TTY (Teletypewriter) e-service Helpdesk at 1-888-768-0951.

If you have a question you would like us to add to our NETFILE Web site, please send it to our comments mailbox.