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You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-15 at 04:52:49. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
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Canada Revenue Agency
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e-service Helpdesk for individuals

How you can contact us

e-service Helpdesk for individuals
To get help accessing My Account, or using NETFILE, TELEFILE, or Represent a client
1-800-714-7257
If you're calling from outside Canada and the United States, call us collect at 709-772-8371
TTY e-service Helpdesk for individuals 1-888-768-0951

e-service Helpdesk hours of service

Time zone Monday to Friday
Pacific Time 7:00 a.m. to 4:30 p.m.
Mountain Time 8:00 a.m. to 5:30 p.m.
Central Time 9:00 a.m. to 6:30 p.m.
Eastern Time 10:00 a.m. to 7:30 p.m.
Atlantic Time 11:00 a.m. to 8:30 p.m.
Newfoundland and Labrador Time 11:30 a.m. to 9:00 p.m.
Outside Canada and the US (Eastern Time) 10:00 a.m. to 7:30 p.m.

Notes:

  1. The e-service Helpdesk is not available on weekends and statutory or civic holidays.
  2. If your question is about a screen, please have the screen reference number handy. You will find the number at the bottom right corner of your screen. If your question is about an error message, please have the message and error number handy.