Frequently asked questions - epass Canada
- What is epass Canada?
- What is an epass Enabled Service?
- Why do I need a Government of Canada epass to access the CRA epass online services?
- How do I register for a Government of Canada epass to access the CRA epass services?
- I already have a Government of Canada epass.
- I already have a Government of Canada epass, but from another department or agency, can I use it for a CRA epass service?
- I have forgotten or misplaced my Password and/or my User ID. Is there any way that I can recover them?
- How do I access the epass Canada site to Change my User ID, Change my Password or Revoke my epass?
1. What is epass Canada?
epass Canada provides a fast and easy way to securely access Government services via the Internet. For more information, see About epass.
2. What is an epass Enabled Service?
An epass Enabled Service is an online Government of Canada service that uses epass Canada to provide enhanced security to protect your information.
3. Why do I need a Government of Canada epass to access the CRA epass online services?
The security and protection of confidential client information is the CRA's highest priority when offering services over the Internet. In order to achieve this, we have enhanced our procedures for accessing these online services and included registering for a Government of Canada epass. To use My Account for individuals or My Business Account services, the mailing of a CRA Security Code, which will take approximately five business days to receive (15 days if outside Canada or the U.S.) will be required.
4. How do I register for a Government of Canada epass to access the CRA's epass services?
For My Account for individuals or My Business Account you will need to complete three steps to Register for a Government of Canada epass to authenticate yourself with the CRA.
Step 1 - Authenticate with the CRA
You will need to provide the following personal information to authenticate yourself with the CRA:
- Your social insurance number;
- Your date of birth;
- The amount you calculated and reported at line 150 (Total Income) of your 2005 or 2006 filed and assessed income tax return; and
- Your current postal code or zip code (Canada and United States addresses only).
Step 2 - Register for an epass
Once you have entered your personal authentication information with the CRA, you will need to create an epass User ID and Password, and select and answer three questions.
Step 3 - Receive and enter the CRA Security Code
The CRA will mail you a CRA Security Code within approximately five business days (15 days if outside Canada or the U.S.). The CRA Security Code will be sent to your mailing address currently on record with the CRA. Have you moved recently?
To complete the registration process, you will return to the CRA's My Account for individuals or My Business Account's Web site to enter your CRA Security Code and access your personal information.
To access the CRA epass services anytime in the future, you will simply need to return to the CRA epass services page, select the service you want to use and log in using your epass User ID and Password.
For Represent a client you will need to complete two steps to Register for a Government of Canada epass to authenticate yourself with the CRA.
Step 1 - Authenticate with the CRA
You will need to provide the following information to authenticate yourself with the CRA:
Step 2 - Register for an epass
Once you have entered your authentication information with the CRA, you will need to create an epass User ID and Password, and select and answer three questions.
5. I already have a Government of Canada epass.
If you already have a Government of Canada epass that is enroled with a CRA epass service and would like to use it to access one of those services, select the service you want to use and log in using your epass User ID and Password. Depending on the CRA epass service you choose to use, you may need to provide additional authentication information.
6. I already have a Government of Canada epass, but from another department or agency, can I use it for a CRA epass service?
If you already have an epass with another department or agency, you can log in using your epass User ID and Password, but before you can access the CRA epass service, you will have to enrol with the service.
7. I have forgotten or misplaced my Password and/or my User ID. Is there any way that I can recover them?
User ID
No, you cannot recover your User ID if you have forgotten or misplaced it. In order to use the CRA epass services you will need to re-register for a Government of Canada epass. Your old epass will be replaced by the new one, when you re-register.
To re-register for a Government of Canada epass go to the CRA epass services home page, select the service you want to register for and follow the instructions provided.
Password
If you have forgotten or misplaced your Password, you can create a new password, provided you respond correctly to the recovery questions you selected and answered when you registered. Follow these steps:
- At the CRA epass services page, select the service you want to use.
- At the epass Canada "Log In or Register" page, select "Did you Forget Your Password?".
- At the "Did you Forget Your Password?" page, follow the three step process to create your new Password.
8. How do I access the epass Canada site to Change my User ID, Change my Password or Revoke my epass?
To change your Password or User ID, or Revoke your epass follow these steps:
- At the CRA epass services page, select the service you want to use.
- At the epass Canada "Log In or Register" page, enter your epass User ID and Password.
- At the "epass Canada Welcome" page, select the "Manage My epass" button.
- At the "Manage My epass" page, select the appropriate link to modify your epass.
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