Other Related Documents

Prepared by: Financial Management Policy Division
Financial Management Policy and Analysis Sector
Treasury Board of Canada Secretariat

Treasury Board of Canada Secretariat
Financial Management Policy Division
Financial Management Policy and Analysis Sector
Comptrollership Branch
L'Esplanade Laurier
8^th Floor West Tower
300 Laurier Avenue West
Ottawa, Ontario
K1A 0R5

Table of Contents

ACKNOWLEDGEMENTS

EXECUTIVE SUMMARY

1. INTRODUCTION

2. OVERVIEW OF BENCHMARKING

3. ROLES AND RESPONSIBILITIES

4. QUESTIONS TO ASK BEFORE YOU START

5. THE BENCHMARKING PROCESS

6. LESSONS LEARNED

7. CONCLUSION

8. ENQUIRIES

APPENDIX A - INTEGRATED MODEL FOR BENCHMARKING

APPENDIX B - BENCHMARKING ETHICS AND CODE OF CONDUCT

APPENDIX C - CASE STUDY

APPENDIX D - INTERNET SITES

APPENDIX E - BIBLIOGRAPHY