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Chief Information Officer Branch
Service Improvement Initiative
Summary
Purpose
Results for Canadians - A Management Framework for the Government of Canada
Citizens First
Objectives of the Service Improvement Initiative
Scope
Guiding Principles
Policy Framework
Service Improvement Planning and Implementation Approach
Implementation Targets
Measuring Success
TBS Support to Departments
Departmental Leadership for the Service Improvement Initiative
Conclusion

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InstructionsRTF (1.88 Mb)
Printable Version

A Policy Framework for Service Improvement in the Government of Canada

  Table of Contents Next


Table of Contents

Summary

Purpose

Results for Canadians - A Management Framework for the Government of Canada

Citizens First

Objectives of the Service Improvement Initiative

Scope

Guiding Principles

Policy Framework

Service Improvement Planning and Implementation Approach

Implementation Targets

Measuring Success

TBS Support to Departments

Departmental Leadership for the Service Improvement Initiative

Conclusion
 
  Table of Contents Next
Date Modified:  2000-11-17 Top of Page Important Notices