Service Canada College

The College

The Service Canada College is Service Canada’s national corporate learning institution. Our College is modeled on the “corporate university” concept found in an increasing number of corporations and public agencies in Canada and around the world.

As the first point of contact for Canadians on a growing number of programs and services, Service Canada strives to practice service excellence in everything we do. The Service Canada College is a major part of this commitment to excellence by:

• providing high-quality courses and programs with a uniform curriculum across the country
• weaving the principles of service excellence throughout all courses
• formally recognizing the role of service providers as a profession and a career in the federal public service

The College aims to become the national learning centre for all service delivery professionals within Service Canada.

Service Excellence Certification Program

The Service Excellence Certification Program is a hands-on learning program that helps all our employees achieve their full service excellence potential.

The program emphasizes the knowledge, skills and behaviours that are essential to service excellence and is based on the five service drivers:

• knowledge
• timeliness
• fairness
• outcome and
• going the extra mile

The program for front-line staff includes on-the-job coaching, in-class and hands-on instruction, and follow-up online sessions and assignments. The in-class portion is offered at our Regina Campus.

The Service Excellence Certification Program complements employees’ functional and operational training. It is the cornerstone of the College and for all employees’ learning.