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Document Delivery: Custom Services

Urgent
Clean copies
Colour copies
Special handling
Prices for Custom services

Urgent

CISTI's guaranteed Urgent Service will process your order within two hours for delivery by Ariel or fax or there will be no charge. If the document cannot be supplied, you will be notified within two hours. Longer documents and loans are shipped by overnight courier. Secure desktop delivery is not available for Urgent service at this time.

Urgent Service hours are 8:30 a.m. to 8:00 p.m. ET Monday to Friday, excluding Canadian statutory holidays. Orders received up until 8:00 pm ET will be processed the same business day if the delivery method is Ariel or fax. Documents and books to be delivered by courier will be processed for pick-up and delivery up until 6:00 p.m. ET daily.

Although CISTI cannot guarantee 2-hour urgent turnaround for the Extended Supply services, we will use the fastest sources we can find to expedite your order when you ask for Urgent.

Choose Urgent as your level of service, when using one of our electronic ordering options. For other ordering methods, specify Urgent in special instructions, where available, or follow the specific instructions for the ordering method that you are using. Detailed ordering instructions can be found under Document Delivery: Other Ordering Options.

You may also access Urgent Service by:

E-mail: urgent.cisti@nrc-cnrc.gc.ca
Telephone: 613-993-1412
Fax : 613-952-8243

Hints for ordering Custom Services

Clean copies

Turnaround time: Most documents are supplied within 48 hours. Please allow more time for large orders.

Clean copies have no smudges or marks and no staples. The resolution of graphics is superior. If you have additional requirements, such as custom margins, please specify them in the Special Instructions. Clean copies are delivered by courier.

Hints for ordering Custom Services

Colour copies

Turnaround time: Most documents are supplied within 48 hours

Sometimes colour is essential to the information. CISTI provides high-quality colour copies by courier.

Hints for ordering Custom Services

Special handling

Turnaround time: Varies, depending on requirements

Additional requirements may be specified in Special Instructions to Custom Services (eg. special information needs, such as advertisements, or other unindexed information from journal issues). Prices are negotiable. Copies with special handling are delivered by courier.

Hints for ordering Custom Services

Note:

All copies are copyright cleared.

Hints for ordering Custom Services:

Instructions for ordering custom services on OCLC and DOCLINE
When ordering via the Web, the CISTI Catalogue or through a Web gateway, click on the drop down box to select the specific Custom Service.
Fax or phone orders are handled as URGENT if no other Custom Service is specified.


Date Modified: 2004-09-09		Important Notices