Record of Employment

Act: Employment Insurance Act, R.S.C. 1996, c. 23
Regulation: Employment Insurance Regulations, SOR/96-332

To Whom Does This Apply?

All employers who pay premiums into the Employment Insurance (EI) account.

Eligible Area

Canadian provinces and territories and international areas under Canadian jurisdiction.

Eligible Activities

All employment under Canadian jurisdiction.

Summary

The Employment Insurance Act and its Regulations require every employer to complete a Record of Employment (ROE) when an employee stops working and when an interruption of earnings occurs. This happens when an employee is laid off, quits, leaves without pay or is dismissed, or when an employee is temporarily away from work due to pregnancy, injury, illness, adoption leave or provides care and support to a gravely ill family member. A penalty under the Employment Insurance Act for non-compliance may apply to employers who fail to issue a ROE as required.

The information on the ROE determines if a person qualifies for Employment Insurance (EI) benefits, the benefit rate and the duration of his/her claim. The ROE also plays an important role in controlling the misuse of EI funds and it must be issued even if the employee has not intention of filing a claim for EI benefits.

When to issue a Record of Employment?

Generally, a ROE must be issued within five calendar days or the interruption of earnings or the date the employer becomes aware of the interruption.

How to order ROEs

To order ROEs, please contact the Service Canada Centre nearest you. It is not possible to download a ROE form online. Please note that since not all offices offer this service in person, we advise that you call first.

When you order ROEs, you will need:

• your business number (employer's number) issued by Canada Revenue Agency (CRA);
• the name, telephone number and address of your business.

Employers can obtain the How to complete the Record of Employment (ROE) guide at their nearest Service Canada Centre or on the Web.

ROE Web

The ROE Web is a Human Resources and Social Development Canada (HRSDC) response to a long-standing request from employers to facilitate the ROE creation process. ROE Web enables employers to create, submit and print ROEs via the Internet.

The applications include:

• ROE Web Online Data Entry — enables users to create, amend, print and submit ROEs by using a Web version of the ROE form and also find ROEs from the past 11 years; and
• ROE Web Bulk Transfer — enables users to transfer a large volume of their automated pay system data to HRSDC.

HRSDC has taken measures to ensure that your electronic transactions with us are secure and that your privacy and that of your employees is protected.

DISCLAIMER
Information contained in this section is of a general nature only and is not intended to constitute advice for any specific fact situation. For particular questions, the users are invited to contact their lawyer. For additional information, see contact(s) listed below.

Alberta Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/ab-nwt-nu.shtml

British Columbia Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/bc-yk.shtml

Manitoba Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/mb.shtml

New Brunswick Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/nb.shtml

Newfoundland and Labrador Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/nl.shtml

Northwest Territories Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/ab-nwt-nu.shtml

Nova Scotia Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/ns.shtml

Nunavut Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/ab-nwt-nu.shtml

Ontario Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/on.shtml

Prince Edward Island Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/pe.shtml

Quebec Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/qc.shtml

Saskatchewan Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www.hrsdc.gc.ca/en/gateways/where_you_live/regions/offices/sk.shtml

Yukon Contact(s):
Service Canada Centres
For a complete list of all Service Canada Centres please visit the Web site or check the government listings in your telephone directory.
Web site: http://www1.servicecanada.gc.ca/en/gateways/where_you_live/regions/bc-yk.shtml

National Contact(s):
See regional contact(s).