Did you file your report early? You must advise us if, after reporting early, you worked, received other monies, were not available for work, or became sick during the remainder of the period normally covered by your report. If this is the case, once the reporting period has ended, please call 1 800 206-7218 during business hours, and press 0 to speak with an agent.
Important notice for residents of Nova Scotia, New Brunswick, Newfoundland, Labrador and Prince Edward Island. My EI Information on-line will not be available from 10:00 p.m., Friday, November 16th, to 11.59 p.m., Saturday, November 17th. We regret any inconvenience this may cause.
Basic computer requirements
What is My EI Information on-line?
What services are available in My EI Information on-line?
How do I access My EI Information on-line?
What are the service times?
Is my personal information secure?
How can I provide feedback on My EI information on-line?
To ensure that your electronic transactions with us are secure and protected, we verify if your browser is compatible with My EI Information on-line.
Please use one of the following browsers, as a minimum, to access this service:
My EI Information on-line is a service that gives you the convenience and flexibility of accessing your EI information in one place via a secure web site. It is fast, easy, convenient and secure. My EI information on-line is intended for use by the person to whom the Social Insurance Number and Access Code belong.
If you have a current or previous claim for EI benefits, you can:
You will also find an on-line help function, a list of frequently asked questions and links to related on-line services such as the on-line application for EI benefits, the Internet Reporting Service and Job Bank.
In order to access My EI Information on-line you will need the following information:
Viewing your EI claim information: You can view your EI claim information on-line 24 hours a day, 7 days a week, except during times when we must do system maintenance.
Changing your personal information: Updates to your mailing address, telephone number and direct deposit information can only be accepted during the service times for your Province or Territory of residence, as indicated below:
Human Resources and Social Development Canada (HRSDC) has taken measures to ensure that your electronic transactions with us are secure and that your privacy is protected.
To ensure that others do not use your information, keep all of your personal information such as your SIN, Access Code and banking information confidential and log out of My EI Information on-line when your session is completed. The log out option is available on the top menu bar within My EI Information on-line.
After you have visited My EI Information on-line, please take the time to complete a short survey. Tell us about your experience and how we can make this service better for you.