Government of Canada Internet Guide
Internet Guide Resources
This section includes links to sites that provide valuable information to
help you launch, evaluate and maintain your Web site. The resources are divided
according to the sections of the Internet Guide.
Learn more about planning your Web initiative, from Government On-Line (GOL)
to interactivity tools.
The Enhanced Management Framework provides principles, best practices,
methodologies, tools, templates, handbooks, guides and standards related to Web
site planning. Find out more at the Enhanced
Management Framework Web site.
Government On-Line
The following sites detail the Government of Canada's service delivery
vision in line with information technology.
Environmental Scans: IT Innovation
The following resources provide the latest IT and Internet media news, which
may benefit your institution:
Financial and Human Resources
The following links will help you find and select financial and human
resources for your Web initiative.
Client Analysis
The following resources can help you understand your clients and their needs.
- The
Quality Services guides published by Treasury Board of Canada,
Secretariat, establish a context for adopting a quality service approach in
management. The series includes a guide called Who is your client?
Interactivity Tools
The following sites offer information on interactivity tools:
The following hyperlink is to a site that is not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the site in question:
E-Commerce: Management and Implementation
E-Commerce Primer
When it comes to implementing and managing electronic commerce, the range of
decisions you must make depends on the scope of the project. Key considerations
include updating the business plan to include e-commerce initiatives, assessing
threat and risk to determine security requirements, and looking at legal
concerns. You can find basic guidelines on issues related to managing and
implementing e-commerce at
http://strategis.ic.gc.ca/sc_x/engdoc/using_ecom.html?guides=e_com
Getting the Right Tech Tools
For information on acquiring tools for e-commerce, see http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.
The Strategis Web site provides links to
companies that provide e-commerce tools.
Learn more from Statistics Canada at
http://www.statcan.ca/cgi-bin/wwworder.pl.
Legal and Security Issues
Overcoming legal and security barriers helps you develop your clients'
trust. Clients need to feel comfortable when doing business using GOL services,
so you need to implement and programs to ensure the public's privacy and
safety. The Canadian government recognizes the importance of these issues and
provides guidelines on the laws you need to follow and security measures you
should take at http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.
Other Links
Industry Canada provides a list of useful sites at http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.
You can find the Clerk of the Privy Council's speech on e-commerce and the
government at
Opening the E-Government File.
The
E-Business Info-Guide provides links to government programs, services and
regulations that deal with electronic commerce and provides guidance on implementing
e-commerce.
Find out how you can effectively and efficiently implement your Web
initiative through the following resources.
Building the Site
The Common Look and Feel (CLF) Standards for the Internet site is a main
resource for people building, enhancing or revamping Web sites within the
Government of Canada environment. It includes standards related to
accessibility, collaboration, cyber-squatting, e-mail, important notices,
navigation, format and official languages, which all government Web sites must
follow, as well as optional best practices and guidelines www.tbs-sct.gc.ca/clf-nsi/index_e.asp. For more CLF links,
go to www.tbs-sct.gc.ca/clf-nsi/links/links-liens_e.asp.
The Federal Identity Program is a key resource for people implementing a Web
project. Its Web site addresses issues such as Government of Canada identifiers
(such as symbols), navigational tools (such as the mandatory menu) and
information design (including colours and layout) www.tbs-sct.gc.ca/clf-nsi/fip-pcim/intro_e.asp.
Content
The Net Gain site has a section on content considerations for Web pages at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/Home.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question
You can find information on writing for the Web at the Jacob Nielson Web site
at
http://www.useit.com/papers/webwriting/.
Design
The Net Gain site provides information on design at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00380e.html.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question
The Web Monkey includes tips for designers at http://webmonkey.wired.com/webmonkey/,
including an information architecture tutorial at
http://hotwired.lycos.com/webmonkey/design/site_building/tutorials/tutorial1.html.
The Jakob Nielson Web site includes information on usability design
considerations at www.useit.com.
Format Considerations
The National Library of Canada provides a glossary of digital library
standards, protocols and formats at
http://www.collectionscanada.ca/9/1/p1-253-e.html, and information on graphic and sound
file formats at
http://www.collectionscanada.ca/9/1/p1-223-e.html.
Treasury Board of Canada, Secretariat, offers information on providing Web
pages in alternative formats at
services-publications@tbs-sct.gc.ca.
Marketing
The Net Gain site includes information on Internet marketing at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/ee00750e.html.
You can find a document called Your Marketing Strategy: Research Phase at
http://www.cbsc.org/servlet/ContentServer?cid=1104766631694&pagename=CBSC_AB%2FCBSC_WebPage%2FAB_WebPage_Template&c=CBSC_WebPage.
For a Health Canada fact sheet on registering with search engines, go to http://www.hc-sc.gc.ca/index_e.html.
The Net Gain site offers a guide to Internet search tools at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00335e.html.
The following hyperlink is to a site that is not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the site in question.
A summary of popular search engines and their features is available at
http://daphne.palomar.edu/TGSEARCH/.
For information on the Management of Government Information Holdings Policy,
go to
http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_GIH/siglist_e.asp.
The Information Management (IM) Resource Centre
helps institutions manage information as part of their quest to improve service to
Canadians. It provides relevant information and useful tools to help institutions
meet the IM requirements of the GOL initiative.
For information on Government of Canada record-keeping requirements for metadata,
go to
http://www.imforumgi.gc.ca/documents/2001/meta/meta00_e.asp.
You can read a document called An Approach to Managing Internet and Intranet
Information for Long-term Access and Accountability
http://www.imforumgi.gc.ca/archives/groups-groupes/iiwg-gtrii/implement/implement00_e.asp.
The National Library of Canada has a document called Preservation of Digital
Information: Issues and Current Status (Network Notes #60) at
http://www.collectionscanada.ca/9/1/p1-259-e.html.
For information on the Canadian Initiative on Digital Libraries, go to
http://www.collectionscanada.ca/cidl/index-e.html.
For a National Archives of Canada on managing recorded government
information, go to
http://www.collectionscanada.ca/06/0612_e.html.
For a report on IM in the Government of Canada, go to
www.tbs-sct.gc.ca/ip-pi/policies/imreport/imreport-rapportgi02_e.asp.
For a document on strategic directions for IM, go to
http://www.tbs-sct.gc.ca/pubs_pol/ciopubs/tb_oimp/sdimit1_e.asp.
Metadata
The Navigation and Format Section of CLF Standard 6.3 can be found at
www.tbs-sct.gc.ca/clf-nsi/inter/inter-06-03_e.asp.
You can find out more about the CLF and metadata at
www.tbs-sct.gc.ca/clf-nsi/inter/inter-06-03_e.asp.
For information on the Metadata Implementation Framework, go to www.tbs-sct.gc.ca/im-gi/References/meta_e.asp.
Security and Privacy
Security resources
Security Policy and Publications
RCMP Technical Security Branch (TSB) Services
Communications Security Establishment (Information Technology
Security Services)
Awareness and Education
Internet Security Tools and Techniques
Computer Crime
Security Policy and Publications
Security policy, security implementation notices and other publications are
located at
http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/siglist_e.asp.
RCMP Technical Security Branch (TSB) Services
IT Security Reviews
The primary function of the RCMP's IT security sections is to advise
federal government institutions on security concerns related to computer systems
owned by, or operated on behalf of, the Government of Canada. In part, it
provides this advice through comprehensive, follow-up and consultative IT
security reviews, which it conducts in accordance with the government's
Security Policy and the Technical Security Standard for Information Technology.
This policy and standard address help institutions protect the confidentiality
and integrity of information and the availability of services.
IT Security Consultations
The Technical Security Branch (TSB) of the RCMP provides IT security
consultations to help government institutions review their security status. It
advises institutions on the implementation of IT security standards and
guidelines. TSB also helps institutions conduct threat and risk assessment
(TRA) by providing training, publications, information and facilitation.
Publications
Provide very good information bulletins on security.
Links
For TSB's security and virus information links, go to
http://www.rcmp-grc.gc.ca/help/links_e.htm.
Communications Security Establishment (Information Technology
Security Services)
The Communications Security Establishment (CSE) provides the following IT
security services.
- Consultation: Finds solutions to IT security needs with the help of
engineers, mathematicians, computer scientists and technologists.
- Cryptographic services: Analyzes and approves cryptographic algorithms to
protect designated information and to protect electronic authorization and
authentication applications processed by Government of Canada IT systems.
- Engineering services: Provides engineering analysis and evaluation services
at various stages of projects.
- Partnering with Canadian industry: Helps government users find IT security
solutions.
- Pre-qualified IT security products: Helps institutions find safe Internet
products.
- Threat and risk assessment (TRA): Provides questionnaires and checklists, and
will do in-depth engineering analysis of your IT systems and the applications
you run on them.
- Documentation: Provides "how-to" manuals on topics such as operating and
maintaining IT security equipment, using CSE services and accessing CSE IT
security programs.
For more information, go to
http://www.cse-cst.gc.ca/.
Awareness and Education
You can learn more about IT security through courses offered by CSE. Topics
include "Introduction to Information Technology Security" and "Writing Common
Criteria Protection Profiles Security Targets." For more information, go to http://www.cse-cst.gc.ca/index-e.html.
You can read about the Canadian Strategy to Promote Safe, Wise and Responsible Internet Use at
http://www.rcmp.ca/index_e.htm.
Public Key Infrastructure is the combination of software, encryption
technologies and services that allows you to protect the security of your
communications and business transactions on the Internet. For more information,
go to http://www.tbs-sct.gc.ca/pki-icp/index_e.asp.
For information on the Government Operations Sector, go to http://www.tbs-sct.gc.ca/gos-sog/index_e.asp.
Internet Security Tools and Techniques
For information on encryption, digital signatures,
certificates and wallets, secure e-mail, the SSL protocol set standard, secure
payment, firewalls, application gateways, virus scanning and other on-line security
tools, go to http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00349e.html.
The Government of Canada has a page of frequently asked questions about firewalls
at
http://www.cse-cst.gc.ca/it-sec/it-sec-e.html.
The following hyperlink is to a site that is not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the site in question.
Find out more about security on the site of the World Wide Web Consortium
Security Resources at
http://www.w3.org/Security/.
Computer Crime
Read the RCMP's information on preventing computer crime at
http://www.rcmp-grc.gc.ca/scams/ccprev_e.htm.
You can get virus information at the Community Access Program Web site at
http://cap.ic.gc.ca/pub/index.html?iin.lang=en.
External Web Sites Covering On-Line Crime
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question:
Privacy
For policies and guidelines on privacy and data protection, go to
http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_128/siglist_e.asp.
The Privacy Commissioner's site is a good source of information on privacy
issues affecting all Canadians. Go to
http://www.privcom.gc.ca/index_e.asp. The site also has a good example of a
privacy policy and provides policies you can follow at
http://www.privcom.gc.ca/legislation/index_e.asp.
To read about the Canadian strategy on Internet privacy issues, go to
http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/h_gv00045e.html.
For information on the protection of personal information, see
http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/h_gv00045e.html.
For highlights of Industry Canada's privacy provisions and principles,
go to (link not available).
To read about privacy from a client's perspective, go to
http://www.privcom.gc.ca/information/02_05_d_08_e.asp.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question:
Cookies
For general information about cookies and protection of personal information,
go to http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.
The following hyperlink is to a site that is not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the site in question.
You can find out about the technical and non-technical aspects of cookies
at
http://www.rajivshah.com/Case_Studies/Cookies/CookiesLinks.html.
Evaluation Tools
CLF Self-Assessment Guide
www.tbs-sct.gc.ca/clf-nsi/guide/guide_e.asp
Treasury Board of Canada, Secretariat, has developed the CLF Self-Assessment
Guide to help you determine how well your Internet Web sites comply with the
Common Look and Feel Standards. The guide is available in HTML, PDF and editable
formats.
You can use the Common Look and Feel Browser Test
www.tbs-sct.gc.ca/clf-nsi/inter/inter-01-05_e.asp#1.1bp to ensure your site works equally
well in Netscape and Internet Explorer.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question.
World Wide Web Consortium (W3C) validation tools http://validator.w3.org/
W3C was created to lead the World Wide Web to its full potential by
developing common protocols that promote its evolution and ensure its
interoperability. W3C has more than 500 member organizations around the world
and has earned international recognition for its contributions to the growth
of the Web. Here are links to two of its validation tools:
Bobby 3.2
http://bobby.watchfire.com/bobby/html/en/index.jsp
This site helps identify and repair significant barriers to access by
individuals with disabilities.
Evaluation Tools
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question.
Jakob Nielsen's Web site on Usability provides information on all aspects
of usability and testing methods. Go to http://www.useit.com/.
You can find a list of usability tests related to all stages of Web design,
from the preliminary stages to the testing stages, at
http://jthom.best.vwh.net/usability/toc.htm.
Other Evaluation Resources
"The Race to Web Readiness," a Health Canada site, provides a
planning checklist that segments the major milestones of a general Web
Initiative. It is a useful tool to help you stay organized and keep your
priorities straight through all stages of your Web initiative. Go to
http://www.hc-sc.gc.ca/hcs-sss/pubs/care-soins/2006-wait-attente/2006-wait-attente-4_e.html.
The National Library of Canada has a document called Measuring Web Site
Usage: Log File Analysis at
http://www.collectionscanada.ca/9/1/p1-256-e.html.
The National Library of Canada has a document called Usability and the Web:
An Overview at
http://www.collectionscanada.ca/9/1/p1-260-e.html.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question.
You can find a document called How to Choose, Implement and Maintain Your Web
Site Search Tools at
http://www.searchtools.com/.
Search Engine Watch provides tips and information about searching the Web,
analyzes the search engine industry and helps site owners improve their
visibility on search engines. Go to
http://searchenginewatch.com/.
You will find a site discussing usability references at http://www.usability.com/.
You will find a list of Web test tools at
http://www.softwareqatest.com/qatweb1.html.
Network and computer maintenance are discussed in further detail at
http://cap.ic.gc.ca/pub/about_us/network.html.
You can find more information on network maintenance issues at
http://www.tbs-sct.gc.ca/pubs_pol/dcgpubs/tb_h4/01guid_e.asp and
http://www.tbs-sct.gc.ca/pubs_pol/gospubs/tbm_12a/23recon_e.asp.
The following hyperlinks are to sites that are not subject to the Official
Languages Act. The material found there is therefore in the language(s) used by
the sites in question.
For Microsoft information on maintenance, content management and troubleshooting,
go to Support Options at
http://www.microsoft.com/library/shared/deeptree/bot/bot.asp?dtcnfg=/technet/treeview/deeptreeconfig.xml
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