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Alternative service delivery (ASD) is the organisational and structural dimension
of improving the government's performance in delivering programs and services
to Canadians.
ASD has two parts:
- establishing the appropriate organizational forms within departments, outside
traditional departmental structures or outside the public sector, to improve
organizational performance; and
- bringing together organizations from across government, between levels
of governments, or across sectors, through partnerships (for example, "single
windows," co locations, or clustering of services to citizens) to provide
more seamless and citizen-centred services.
The government is constantly reviewing its programs and services in order
to identify opportunities for innovative ways of improving services to Canadians.
The following four commitments act both as drivers for innovative organizational
arrangements for service delivery and as constraints and tests to ensure that
such arrangements are in the public interest and contribute to good governance:
- citizen-centred approach;
- public service values;
- managing for results; and
- ensuring value for money.
The scope of ASD currently encompasses (but is not limited to):
A new Policy
on Alternative Service Delivery came into effect on April 1, 2002.
This policy provides a framework to govern and account for the development
of federal ASD initiatives.
For more detailed information and guidance on the Policy, see the ASD
Toolbox.
Responsibility for implementing the new policy, and for advising on ASD
matters in general, rests with the Alternative Service Delivery team,
part of the Expenditure
and Management Strategies Sector: of the Treasury
Board of Canada Secretariat. The ASD team provides policy
and operational guidance and expertise to departments and agencies in
the development of innovative organisational arrangements aimed at achieving
improved results in the delivery of services and programs to Canadians.
ASD team members are available for consultation on any initiative.
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