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Importance of the ROE
When to issue a ROE
Description of Blocks 1 to 19 of the ROE
Summary Chart for insurable earnings and hours
Frequently asked questions
Inquiries regarding insurability
To order ROE forms
Useful Internet links
For ROE assistance
Additional information for all school boards New
The ROE is the single most important document in Employment Insurance (EI). Service Canada uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of his/her claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.
Record of Employment on the Web (ROE Web)
The ROE Web is a Service Canada response to a long-standing request from employers to facilitate the ROE creation process. Each year, over one million Canadian employers create eight million multiple-part ROE forms at considerable expense. An employer must complete a ROE form whenever there is an interruption of earnings. ROE Web consists of a suite of applications that enables employers to create, submit and print ROEs via the net using Internet technology. To know more...
Generally, a ROE must be issued within five (5) calendar days of the interruption of earnings or the date the employer becomes aware of the interruption.
When does an interruption of earnings occur?
When an employee:
Exceptions: this seven-day rule does not apply to the two following cases:
An interruption of earnings also occurs when the salary falls below 60% of normal weekly earnings due to illness, injury, quarantine, pregnancy, the need for a parent to care for either newly born or adopted children, or the need to provide care or support to a family member who is gravely ill with a significant risk of death.
In all cases, a ROE must be issued when requested by Service Canada .
Special situations:
The ROE may not have to be issued within the five-day period:1. Change in Ownership:
This is an interruption of earnings for the employees concerned. However, no ROE is required as long as these two (2) conditions are met:
2. For part-time, on-call or casual workers:
The ROE may not be issued each time there is an interruption of earnings, but it must be issued in the following circumstances:
3. Mass lay-off:
When a large number of employees are being laid off, as in a plant closure, special arrangements can be made regarding ROE issuance. Contact your local Service Canada Centre for more information.
[1] Serial No. | [2] Serial No. of ROE amended or replaced | [3] Employer's payroll reference No.
OPTIONAL |
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[4] Employer's name and address - - [7] Postal Code____ |
[5] Canada Revenue Agency Business No. (BN) | |||||||||||||
[6] Pay period type | ||||||||||||||
[8] Social Insurance Number
EMPLOYEE |
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[9] Employee's name and address - - - |
[10] First day worked (D/M/Y) (or first day worked since last ROE issued) | |||||||||||||
[11] Last day for which paid (D/M/Y) | ||||||||||||||
[12] Final pay period ending Date (D/M/Y) | ||||||||||||||
[13] Occupation | [14] Expected date of recall [ ] Unknown [ ] Not Returning |
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[15A] Total insurable hours according to Chart on reverse ________.____ |
[16] Reason for issuing this ROE (Enter Code) ___
For further Information, contact
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[15B] Total insurable earnings according to Chart on reverse
$_______.____ |
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[15C] Only complete if there has been a pay period with no insurable earnings. Complete according to chart on reverse | ||||||||||||||
P.P. | Insurable Earnings | P.P. | Insurable Earnings | P.P. | Insurable Earnings | [17] Only complete if payments or benefits (other than regular pay) paid in or in anticipation of the final pay period or payable at a later date | ||||||||
1 | 2 | 3 | ||||||||||||
4 | 5 | 6 | A - Vacation pay ($) | B - Statutory holidays (D/M/Y) ($) ____$____ ____$____ ____$____ |
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7 | 8 | 9 | ||||||||||||
10 | 11 | 12 | ||||||||||||
13 | 14 | 15 | C - Other monies (Specify) | |||||||||||
16 | 17 | 18 | $_____ | |||||||||||
19 | 20 | 21 | $_____ | |||||||||||
22 | 23 | 24 | $_____ | |||||||||||
25 | 26 | 27 | [18] Comments | |||||||||||
[19] Only complete if paid sick/maternity/parental leave or group wage loss indemnity payment (after the last day worked) | ||||||||||||||
Payment start date (D/M/Y) D M Y ___|___|___
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Amount $_____._ Per Day _____ Per week _____
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[20] Communication preferred in ______English ______French |
[21] Telephone No. (____)___ EMPLOYER |
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[22] I am aware that it is an offence to make false entries and hereby certify that all statement on this form are true.
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Block 1 - Serial number
Each ROE is numbered with a pre-printed serial number. In ROE Web serial numbers are assigned as the Web-ROE is issued. It is important for the employer to keep records of the serial numbers of the ROEs that have been completed for a period of six (6) years.
Block 2 - Serial number of ROE amended or replaced
Complete this area when a ROE is issued to amend or correct information provided on a previous ROE. If an amended ROE is completed, all Blocks have to be filled out including the unchanged initial information.
Block 4 - Employer's name and address
Enter the employer's name and address as they appear on Canada Revenue Agency (CRA) remittance form (PD7A).
Block 5 - CRA Business Number (BN)
Enter the BN used to report the employee's EI premiums to CRA. When there are multiple BNs used to report payroll source deductions, please ensure the correct BN is used. Your BN consists of 9 numbers followed by RP and 4 numbers. You must enter the entire 15 characters.
Block 6 - Pay period type
Enter your pay period type as shown in the chart on the reverse side of the ROE form. For employees who are paid solely on commissions or on salary and irregularly paid commissions, use the "weekly" pay period type. For employees who are working on a contract basis and who are paid during pay periods that do not cover the entire period of the contract, e.g. teachers, use the "weekly" pay period type.
Block 10 - First day worked
Enter the first day of work. If a ROE has been previously issued to the employee because of a separation from employment, enter the date the employee returned to work or the first day of the new contract (unless the current ROE is amending a previous ROE and Block 2 is completed).
Block 11 - Last day for which paid
Enter the last day for which the employee was paid. This would normally be the last day of work. However, sometimes the employment relationship continues after the last day of work. For example:
In this case, January 16, 2004 is the last day for which paid, Block 11, because the employment relationship continued after the last day worked.
Where unpaid wages are owing to an employee on termination, you must enter the last day for which those wages are owed.
Block 12 - Final pay period ending date
Enter the final pay period ending date that includes the last day for which paid, Block 11. Blocks 11 and 12 will generally be different dates, except when the last day paid corresponds to the last day of the pay period.
Block 14 - Expected date of recall
If you know the date the employee will be returning, enter it. Otherwise, check the "unknown" box or the "not returning" box.
Block 15A - Total insurable hours
Enter the total insurable hours worked or paid during the required period. First, identify, according to your pay period type, the number of consecutive pay periods required to calculate this total. Refer to Table 1 — or to the reverse side of the ROE form. Then, determine the total insurable hours for the applicable period starting with the most recent pay period — the pay period which includes the date shown in Block 11. For example, where the pay period type is "weekly", provide the total insurable hours in the last 53 consecutive pay periods, or less if the period of employment is shorter.
Be careful:
Make sure that the total includes hours worked, paid leave and Compensatory Time Off, as they represent paid insurable hours — see the Summary chart for insurable earnings and hours.
A stand-by hour is not an hour worked and is therefore generally not considered to be insurable, unless:
Pay period type reported in Block 6 | Number of consecutive pay periods to report for Total hours, 15A, or less if period of employment was shorter |
---|---|
Weekly | Last 53 |
Bi-weekly | Last 27 |
Semi-Monthly | Last 25 |
Monthly | Last 13 |
13 pay periods a year | Last 14 |
Block 15B - Total insurable earnings
Enter the total insurable earnings for the required period. First, identify, according to your pay period type, the number of consecutive pay periods to be used to calculate this total. Refer to Table 2 — or on the reverse side of the ROE form. Then, determine the total insurable earnings for the applicable period starting with the most recent pay period — the pay period which includes the date shown in Block 11. For example, where the pay period type is "weekly", provide the total insurable earnings in the last 27 consecutive pay periods, or less if the period of employment is shorter.
Note:
Be careful:
Pay period type reported in Block 6 | Number of consecutive pay periods to report for insurable earnings of Block 15B or of Blocks 15B and 15C, or less if period of employment was shorter |
---|---|
Weekly | Last 27 |
Bi-weekly | Last 14 |
Semi-Monthly | Last 13 |
Monthly | Last 7 |
13 pay periods a year | Last 7 |
Block 15C - Insurable earnings by pay period
Complete 15C only if one or more pay periods have no insurable earnings. To establish the number of consecutive pay periods to be entered in Block 15C, refer to Table 2 Show the insurable earnings of the most recent pay period —the pay period which includes the date shown in Block 11— in Block 15C PP1. Also include in Block 15C PP1 all insurable earnings paid/payable on separation — e.g. vacation pay, lieu of notice pay, etc.— that are listed in Block 17. Then, enter each consecutive pay period up to the number of pay periods required and enter 0.00 — which represents NIL — for each pay period having no insurable earnings and no work. Finally, add all amounts from Block 15C and report the total in Block 15B.
Be careful:
Special situations for Blocks 15B and 15C:
For employees who are working on a contract basis and are paid on a different period than the contract, the following method must be used to report the insurable earnings in Block 15B:
Average the total of the insurable earnings paid for the contract period by dividing these earnings by the number of weeks —or part-weeks — in the contract. Then, multiply this weekly average by 27, or less — if the period of employment is shorter — according to the "weekly" pay period type in Table 2.
For employees who are paid solely on commissions or on salary and irregularly paid commissions, the following method must be used to report insurable earnings in Block 15B:
Average the total insurable earnings paid in the last 52 calendar weeks, or less — if the period of employment is shorter — by dividing these earnings by 52, or by the actual number of weeks worked if less. Then multiply this weekly average by 27, or less —if the period of employment is shorter — according to the "weekly" pay period type in Table 2
Block 16 - Reason for issuing this ROE
Enter one of the codes corresponding to the reason for issuing this ROE from the table on the right hand side tear-off portion of the ROE. This table also appears on the reverse side of the ROE form, parts 1 and 3. If none of the reasons in the table apply, use code "K" — other — and provide an explanation in Block 18 "Comments". Providing an explanation will help reduce calls from Service Canada.
Note: There is a new code for Compassionate Care — code "Z".
Code | Explanation |
---|---|
A | Shortage of work |
B | Strike or Lockout |
C | Return to school |
D | Illness or Injury |
E | Quit |
F | Maternity |
G | Retirement |
H | Work sharing |
J | Apprentice Training |
M | Dismissal |
N | Leave of absence |
P | Parental |
K | Other — explain in Block 18 |
Z | Compassionate care — see note |
Helpful hint: If the reason for issuing the ROE is an end of contract, an end of season, a temporary shutdown of operations or any other reason equivalent to a "shortage of work", indicate reason code "A".
Block 17 - Payments of benefits — other than regular pay — paid in, or in anticipation of the final pay period, or payable at a later date during the interruption of earnings, permanent or not, regardless of whether or not these monies are insurable — see the Summary chart for insurable earnings and hours.
17A: Vacation pay: Enter all vacation pay that meets the above.
17B: Statutory holiday pay: Enter the dates of any statutory holidays occurring after the date in Block 11 and the amounts paid/payable to the employee for these dates.
17C: Others monies: Enter any other payments, insurable or not, or amounts owing to an employee following the interruption of earnings : e.g. pension payments; both lump sum and ongoing severance payments or retiring allowances; bonuses; wages in lieu of notice; retroactive wage increases; and other.
Do not forget :
The insurable earnings — and only the insurable earnings — entered in Block 17 must also be added to the totals of insurable earnings in Blocks 15B and 15C PP1, when applicable. For example, an amount of vacation pay paid on separation will be added to the totals of 15B and 15C PP1, when applicable. However, a retiring allowance, even if entered in 17C, will not be added to the totals of 15B and 15C PP1 since it's not insurable.
Block 18 - Comments - Please provide any information or observation that may help prevent an enquiry from Service Canada. However, this block should only be used as an exception.
Examples of additional information :
Block 19 - Only complete if paid sick/ maternity/ parental leave or group wage loss indemnity payment after the last physical day worked. If the employee is receiving one of these indemnities, either from the employer or a third party, enter the start date for the indemnity and the weekly or daily rate. Provide any additional details in the "Comments" section, Block 18.
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Insurable | Allocated to pay period | |||
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Type of Earnings | Earnings | Hours | For which they are paid1 | In which they are paid 2 | Last pay period of regular wages 3 |
1- Regular salary and wages — including unpaid wages and salary continuance |
Yes |
Yes |
Yes |
|
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2- Commissions — regular/irregular |
Yes |
Yes 4 |
Yes |
|
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3- Bonuses, tips, gratuities, cost of living allowances, shift premiums and other incentive payments if paid on separation, see 21 |
Yes |
No |
|
Yes |
|
4- Most non-cash taxable benefits |
No |
No |
|
|
|
5- Taxable benefits provided in the form of cash 5 |
Yes |
No |
|
Yes |
|
6- Income taxable allowances, e.g. taxable car allowance of $400.00 / month 5 |
Yes |
No |
|
Yes |
|
7- Group term life insurance |
No |
No |
|
|
|
8- Automobile standby charge and operating expense benefit |
No |
No |
|
|
|
9- Housing, board and lodging benefits or allowances, with salary for the same pay period |
Yes |
No |
Yes |
|
|
10- Housing, board and lodging benefits or allowances, without cash insurable earnings in the same pay period |
No |
No |
|
|
|
11- Paid leave for a statutory holiday, taken on the day itself, any day recognized instead of the statutory day, or any other day off with pay in place of the statutory day 6 |
Yes |
Yes |
Yes |
|
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12- Pay for a statutory holiday, occurring after last day worked, when the employee's departure is final |
Yes |
No |
|
|
Yes |
13- Pay for a statutory holiday, occurring after last day worked, when the employee is on layoff or leave |
Yes |
Yes |
Yes |
|
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14- Overtime work paid in cash 7 if paid on separation, see 21 |
Yes |
Yes |
|
Yes |
|
15- Time off in lieu of overtime paid —compensatory time off or CTO — or paid lay day — Leave taken |
Yes |
Yes |
Yes |
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|
16- Time off in lieu of overtime paid —compensatory time off or CTO — or paid lay day - No leave taken — if paid on separation see 21 |
Yes |
No |
|
Yes |
|
Yes |
No |
|
Yes |
|
|
18- Pay corrections 8 |
Yes |
Yes |
Yes |
|
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19- Employer paid sick leave or insurable Wage Loss Insurance |
Yes |
Yes |
Yes |
|
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20- Accumulated sick leave credits paid out, on anniversary date or not, and taxable as employment income, if paid on termination see 22 |
Yes |
No |
|
Yes |
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21- All insurable payments on separation 9 |
Yes |
No |
|
|
Yes |
22- Retiring allowances, including bank of accumulated sick leave credits, severance pay,other 10 , if paid on termination |
No |
No |
|
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23- Vacation pay,where vacation time is taken, however paid |
Yes |
Yes |
Yes |
|
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24- Vacation pay, where no time is taken, however paid |
Yes |
No |
|
Yes |
|
25- Vacation pay, paid on separation 9 |
Yes |
No |
|
|
Yes |
26- WCB top-up and WLI (Wage loss insurance plan) top-up paid by the employer — claim accepted |
No |
No |
|
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27- WCB top-up and WLI paid by the employer prior to acceptance |
Yes | No | Yes | ||
28- SUB plan benefits |
No |
No |
|
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|
29-RRSP contribution paid by employer |
Yes |
No |
|
Yes |
|
30-Amount in lieu of notice paid on termination or after |
Yes |
No |
|
|
Yes |
31-Salary paid for the period of the notice worked or not — salary continuance |
Yes |
Yes |
Yes |
|
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32- Paid stand-by hours spent at the employee’s place of work at the employer's request |
Yes |
Yes |
Yes |
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33- Stand-by hours spent elsewhere than the employee’s place of workpaid at a rate equivalent to or greater than the employee’s regular rate |
Yes |
Yes |
Yes |
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34- Stand-by hours spent elsewhere than the employee’s place of work paid at a rate less than the employee’s regular rate |
Yes |
No |
Yes |
|
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Notes:
Q1 – Do I have to use the same number of pay periods to determine the total insurable hours — Block 15A — and the total insurable earnings — Block 15B?
A1 – No. There's a chart to determine the total insurable hours and there's a different one to determine the total insurable earnings.
Q2 – What's the difference between the last physical day worked, last day for which paid — Block 11— and final pay period ending date — Block 12?
A2 – The last physical day worked is the actual last day the employee performed services. The last day for which paid is the last day for which you paid EI premiums for the employee. The final pay period ending date is the actual end date covering the full pay period.
Q3 – Under which circumstances would I have to issue an amended Record of Employment?
A3 – An amended Record of Employment must be issued when information needs to be changed or corrected on a previously issued ROE or Service Canada request an amended ROE.
Q4 – Do I have to store a copy of the ROE ?
A4 – You are required to store a copy of the ROE for a period of 6 years. Web-ROEs are stored electronically for 11 years. You must ensure that ROEs complete or blank be maintained in a secure environment.
Q5 – I'm still not clear about what I have to do with Blocks 15B, 15C and 17. When should I complete Block 15C? What do I do with insurable monies from Block 17? Do I have to complete Block 15B even if I've completed 15C?
A5 – See the chart below
Q6 – Is it mandatory that a copy of each ROE issued be sent to Bathurst?
A6 – You must ensure that a copy of all ROEs completed is sent to Bathurst.
These types of enquiries should be directed to the Canada Revenue Agency (CRA) . Their telephone number may be found in the Government of Canada blue pages of your local telephone directory.
More information on EI premiums can be obtained from the following CRA sources:
Copies of these publications may be obtained from your local Taxation Services office or on CRA's Internet site listed above.
Please note that since not all offices offer this service in person, we advise that you call first.
Canadian businesses can order ROE forms by :
For more information on how to order ROE forms...
To obtain more information on how to complete the ROE you may call a ROE advisor at one of the telephone numbers listed below :
Alberta | |
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Anywhere in Alberta |
1 800 561-3992 |
Fax |
1 800 829-6891 |
British Columbia and Yukon | |
Anywhere in British Columbia |
1 888 557-7111 |
Manitoba | |
English |
1 800 663-0983 |
French |
1 877 342-2983 |
New Brunswick | |
Bathurst |
506 548-7458 |
Campbellton |
506 789-4543 |
Edmundston |
506 739-0300 |
Fredericton |
506 452-3642 |
Grand Falls |
506 473-3918 |
Miramichi |
506 627-2036 |
Moncton |
506 851-3426 |
Richibucto |
506 523-4603 |
Saint John |
506 465-2001 |
Shediac |
506 533-5132 |
St. Stephen |
506 465-2001 |
Woodstock |
506 325-3265 |
Newfoundland and Labrador | |
Anywhere in Newfoundland and Labrador |
1 800 533-5857 |
Northwest Territories and Nunavut | |
Anywhere in Northwest Territories and Nunavut |
1 800 561-3992 |
Nova Scotia | |
Halifax Metro |
902 426-2029 |
Cape Breton Network: |
902 564-7252 |
New Glasgow - local calls |
902 755-7820 |
Northern Nova Scotia Network: |
1 800 268-6567 |
South Shore Valley Network: |
1 800 268-6567 |
Yarmouth - local calls |
902 742-6830 |
Ontario | |
Anywhere in Ontario |
1 800 263-8364 |
Prince Edward Island | |
Anywhere in Prince Edward Island |
1 866 709-6389 |
Québec | |
Anywhere in Québec |
1 800 318-3658 |
Saskatchewan | |
English and French |
1 800 667-7554 |
Fax |
306 780-8778 |
United States | |
English and French |
1 800 263-8364 |