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Government of Canada

Employment Insurance (EI) guide - how to complete the Record of Employment (ROE) Form

This content is also available in PDF format (296 kb)

Importance of the ROE
When to issue a ROE                                            
Description of Blocks 1 to 19 of the ROE
Summary Chart for insurable earnings and hours
Frequently asked questions
Inquiries regarding insurability
To order ROE forms
Useful Internet links
For ROE assistance

Additional information for all school boards New


Importance of the ROE

The ROE is the single most important document in Employment Insurance (EI). Service Canada uses the information on the ROE to determine whether a person qualifies for EI benefits, the benefit rate and the duration of his/her claim. The ROE also plays an important role in controlling the misuse of EI funds. A ROE must be issued even if the employee has no intention of filing a claim for EI benefits.

Record of Employment on the Web (ROE Web)

The ROE Web is a Service Canada response to a long-standing request from employers to facilitate the ROE creation process. Each year, over one million Canadian employers create eight million multiple-part ROE forms at considerable expense. An employer must complete a ROE form whenever there is an interruption of earnings. ROE Web consists of a suite of applications that enables employers to create, submit and print ROEs via the net using Internet technology. To know more...

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When to issue a ROE

Generally, a ROE must be issued within five (5) calendar days of the interruption of earnings or the date the employer becomes aware of the interruption.

When does an interruption of earnings occur?

When an employee:

  • quits his/her job;
  • is laid off or terminated; 
  • has had (within the last 52 weeks or since the last ROE), or is anticipated to have seven (7) consecutive calendar days without both work and insurable earnings from the employer.

Exceptions: this seven-day rule does not apply to the two following cases:

  • Real estate agents: an interruption of earnings occurs only when their license is surrendered, suspended or revoked.
     
  • Employees paid mainly by commission: an interruption of earnings occurs when the employment relationship ends.

An interruption of earnings also occurs when the salary falls below 60% of normal weekly earnings due to illness, injury, quarantine, pregnancy, the need for a parent to care for either newly born or adopted children, or the need to provide care or support to a family member who is gravely ill with a significant risk of death.

In all cases, a ROE must be issued when requested by Service Canada .

Special situations:

The ROE may not have to be issued within the five-day period:

1. Change in Ownership: 

This is an interruption of earnings for the employees concerned. However, no ROE is required as long as these two (2) conditions are met:

  • there has not been an actual break in the employee's receipt of wages or salary between former and new employers; and
  • the former employer's payroll records are available to the new employer and the new employer agrees to issue a single ROE covering both periods of employment should the need arise.  

2. For part-time, on-call or casual workers:

The ROE may not be issued each time there is an interruption of earnings, but it must be issued in the following circumstances:

  • the ROE is requested by the employee and an interruption of earnings has occured;
  • the employee is no longer on the employer's active employment list;
  • the ROE is requested by Service Canada;
  • no work is performed for 30 days and there are no insurable earnings for that period. 

3. Mass lay-off:
 
When a large number of employees are being laid off, as in a plant closure, special arrangements can be made regarding ROE issuance. Contact your local Service Canada Centre for more information.

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Description of Blocks 1 to 19 of the ROE

To order ROE forms...

Example of ROE
[1] Serial No. [2] Serial No. of ROE amended or replaced [3] Employer's payroll reference No.
OPTIONAL
[4] Employer's name and address
-
-
[7] Postal Code____
[5]  Canada Revenue Agency Business No. (BN)
[6] Pay period type
[8] Social Insurance Number
EMPLOYEE
[9] Employee's name and address
-
-
-
[10] First day worked (D/M/Y) (or first day worked since last ROE issued)
[11] Last day for which paid (D/M/Y)
[12] Final pay period ending Date (D/M/Y)
[13] Occupation [14] Expected date of recall

[ ] Unknown
[ ] Not Returning
[15A] Total insurable hours according to Chart on reverse

________.____

[16] Reason for issuing this ROE (Enter Code) ___
For further Information, contact
Telephone number (   ) EMPLOYER

[15B] Total insurable earnings according to Chart on reverse

$_______.____

[15C] Only complete if there has been a pay period with no insurable earnings. Complete according to chart on reverse   
P.P. Insurable Earnings P.P. Insurable Earnings P.P. Insurable Earnings [17]  Only complete if payments or benefits (other than regular pay) paid in or in anticipation of the final pay period or payable at a later date
1     3  
4     6   A - Vacation pay ($) B - Statutory holidays
(D/M/Y)     ($)
____$____
____$____
____$____
7   8   9  
10   11   12  
13   14   15   C - Other monies (Specify)
16   17   18   $_____
19   20   21   $_____
22   23   24   $_____
25   26   27   [18] Comments
[19] Only complete if paid sick/maternity/parental leave or group wage loss indemnity payment (after the last day worked)
Payment start date (D/M/Y)
 D    M    Y
___|___|___

 

Amount
$_____._
Per Day    _____
Per week  _____

 

 
[20] Communication preferred in
______English
______French
[21] Telephone No.

(____)___ EMPLOYER
 
[22] I am aware that it is an offence to make false entries and hereby certify that all statement on this form are true.
______________ _____________    D   M    Y
___|___|___
Signature of issuer Name of issuer
(Please print)
Date

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Block 1 - Serial number

Each ROE is numbered with a pre-printed serial number. In ROE Web serial numbers are assigned as the Web-ROE is issued. It is important for the employer to keep records of the serial numbers of the ROEs that have been completed for a period of six (6) years.

Block 2 - Serial number of ROE amended or replaced

Complete this area when a ROE is issued to amend or correct information provided on a previous ROE. If an amended ROE is completed, all Blocks have to be filled out including the unchanged initial information.

Block 4 - Employer's name and address

Enter the employer's name and address as they appear on Canada Revenue Agency (CRA) remittance form (PD7A).

Block 5 - CRA Business Number (BN)

Enter the BN used to report the employee's EI premiums to CRA. When there are multiple BNs used to report payroll source deductions, please ensure the correct BN is used. Your BN consists of 9 numbers followed by RP and 4 numbers. You must enter the entire 15 characters.

Block 6 - Pay period type

Enter your pay period type as shown in the chart on the reverse side of the ROE form. For employees who are paid solely on commissions or on salary and irregularly paid commissions, use the "weekly" pay period type. For employees who are working on a contract basis and who are paid during pay periods that do not cover the entire period of the contract, e.g. teachers, use the "weekly" pay period type.

Block 10 - First day worked

Enter the first day of work. If a ROE has been previously issued to the employee because of a separation from employment, enter the date the employee returned to work or the first day of the new contract (unless the current ROE is amending a previous ROE and Block 2 is completed).

Block 11 - Last day for which paid

Enter the last day for which the employee was paid. This would normally be the last day of work. However, sometimes the employment relationship continues after the last day of work. For example:

  • Last day worked: January 9, 2004
  • One week scheduled paid vacation leave — time taken: from January 12 to 16, 2004
  • Last day for which paid: January 16, 2004

In this case, January 16, 2004 is the last day for which paid, Block 11, because the employment relationship continued after the last day worked.

Where unpaid wages are owing to an employee on termination, you must enter the last day for which those wages are owed.

Block 12 - Final pay period ending date

Enter the final pay period ending date that includes the last day for which paid, Block 11. Blocks 11 and 12 will generally be different dates, except when the last day paid corresponds to the last day of the pay period.

Block 14 - Expected date of recall

If you know the date the employee will be returning, enter it. Otherwise, check the "unknown" box or the "not returning" box.

Block 15A - Total insurable hours

Enter the total insurable hours worked or paid during the required period. First, identify, according to your pay period type, the number of consecutive pay periods required to calculate this total. Refer to Table 1 — or to the reverse side of the ROE form. Then, determine the total insurable hours for the applicable period starting with the most recent pay period — the pay period which includes the date shown in Block 11. For example, where the pay period type is "weekly", provide the total insurable hours in the last 53 consecutive pay periods, or less if the period of employment is shorter.

Be careful:

Make sure that the total includes hours worked, paid leave and Compensatory Time Off, as they represent paid insurable hours — see the Summary chart for insurable earnings and hours

A stand-by hour is not an hour worked and is therefore generally not considered to be insurable, unless:

  • the stand-by hours are paid at a rate equal to or higher than the employee’s regular rate of pay; or
  • the employer requires the employees to be at the workplace, in case a service is required, provided the employee is remunerated, regardless of the rate of pay.

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Table 1 — Insurable hours
Pay period type reported in Block 6 Number of consecutive pay periods to report for Total hours, 15A, or less if period of employment was shorter
Weekly Last 53
Bi-weekly Last 27
Semi-Monthly Last 25
Monthly Last 13
13 pay periods a year Last 14

 Block 15B - Total insurable earnings

Enter the total insurable earnings for the required period. First, identify, according to your pay period type, the number of consecutive pay periods to be used to calculate this total. Refer to Table 2 — or on the reverse side of the ROE form. Then, determine the total insurable earnings for the applicable period starting with the most recent pay period — the pay period which includes the date shown in Block 11. For example, where the pay period type is "weekly", provide the total insurable earnings in the last 27 consecutive pay periods, or less if the period of employment is shorter.

Note:

  • Add to the total any additional insurable earnings entered in Block 17 of the ROE, e.g. wages in lieu of notice or vacation pay.   
  • While insurable earnings for premium purposes are limited to $39,000 annually, there is no such maximum for EI reporting purposes. For example, if the insurable earnings for the employment period are $56,345.02, report this amount in Block 15B.
  • Always report "gross" amounts — before any payroll deductions. You should never report "net" amounts.

Be careful:  

  • The number of pay periods to be used for Block 15B, Earnings, will be different than the number of pay periods used for Block 15A, Hours. For example, for a "weekly" pay period type, it is the total of the last 27 pay periods that must be entered in 15B as opposed to the last 53 pay periods for 15A.  
  • Include both dollars and cents. Do not round the total.
Table 2 — Insurable earnings
Pay period type reported in Block 6 Number of consecutive pay periods to report for insurable earnings of Block 15B or of Blocks 15B and 15C, or less if period of employment was shorter 
Weekly Last 27
Bi-weekly Last 14
Semi-Monthly Last 13
Monthly Last 7
13 pay periods a  year Last 7

Block 15C - Insurable earnings by pay period

Complete 15C only if one or more pay periods have no insurable earnings. To establish the number of consecutive pay periods to be entered in Block 15C, refer to Table 2  Show the insurable earnings of the most recent pay period —the pay period which includes the date shown in Block 11— in Block 15C PP1. Also include in Block 15C PP1 all insurable earnings paid/payable on separation — e.g. vacation pay, lieu of notice pay, etc.— that are listed in Block 17. Then, enter each consecutive pay period up to the number of pay periods required and enter 0.00 — which represents NIL — for each pay period having no insurable earnings and no work. Finally, add all amounts from Block 15C and report the total in Block 15B.

Be careful:

  • The insurable earnings shown in the last pay period, 15C PP, must include the insurable earnings entered in Block 17. Please note that PP1 cannot be 0.00 — which represents NIL.
      
  • Enter only the number of consecutive pay periods (PP) corresponding to your pay period type. A "weekly" pay period type — 27 PP — requires more pay periods than a "bi-weekly" type — 14 PP — or a "monthly" type — 7 PP.
      
  • It is very important, when you copy information from your payroll in Block 15C, to enter 0.00 — which represents NIL —where there is a period with no work and no insurable earnings. Do not skip to the next pay period.
      
  • Include both dollars and cents. Do not round the totals.

Special situations for Blocks 15B and 15C:

  • For calculation of insurable earnings for teachers, use the formula
      
  • For employees who are working on a contract basis and are paid on a different period than the contract, the following method must be used to report the insurable earnings in Block 15B: 

    Average the total of the insurable earnings paid for the contract period by dividing these earnings by the number of weeks —or part-weeks — in the contract. Then, multiply this weekly average by 27, or less — if the period of employment is shorter — according to the "weekly" pay period type in Table 2.

  • For employees who are paid solely on commissions or on salary and irregularly paid commissions, the following method must be used to report insurable earnings in Block 15B:

Average the total insurable earnings paid in the last 52 calendar weeks, or less — if the period of employment is shorter — by dividing these earnings by 52, or by the actual number of weeks worked if less. Then multiply this weekly average by 27, or less —if the period of employment is shorter — according to the "weekly" pay period type in Table 2  

Block 16 - Reason for issuing this ROE

Enter one of the codes corresponding to the reason for issuing this ROE from the table on the right hand side tear-off portion of the ROE. This table also appears on the reverse side of the ROE form, parts 1 and 3. If none of the reasons in the table apply, use code "K" — other — and provide an explanation in Block 18 "Comments". Providing an explanation will help reduce calls from Service Canada.

Note: There is a new code for Compassionate Care — code "Z".

Explanation of codes
Code Explanation
A Shortage of work
B Strike or Lockout
C Return to school
D Illness or Injury
E Quit
F Maternity
G Retirement
H Work sharing
J Apprentice Training
M Dismissal
N Leave of absence
P Parental
K Other — explain in Block 18
Z Compassionate care — see note

Helpful hint:  If the reason for issuing the ROE is an end of contract, an end of season, a temporary shutdown of operations or any other reason equivalent to a "shortage of work", indicate reason code "A".

Block 17 - Payments of benefits — other than regular pay — paid in, or in anticipation of the final pay period, or payable at a later date during the interruption of earnings, permanent or not, regardless of whether or not these monies are insurable — see the Summary chart for insurable earnings and hours.

17A: Vacation pay: Enter all vacation pay that meets the above.

17B: Statutory holiday pay: Enter the dates of any statutory holidays occurring after the date in Block 11 and the amounts paid/payable to the employee for these dates.

17C: Others monies: Enter any other payments, insurable or not, or amounts owing to an employee following the interruption of earnings : e.g. pension payments; both lump sum and ongoing severance payments or retiring allowances; bonuses; wages in lieu of notice; retroactive wage increases; and other.

Do not forget :

The insurable earnings — and only the insurable earnings — entered in Block 17 must also be added to the totals of insurable earnings in Blocks 15B and 15C PP1, when applicable. For example, an amount of vacation pay paid on separation will be added to the totals of 15B and 15C PP1, when applicable. However, a retiring allowance, even if entered in 17C, will not be added to the totals of 15B and 15C PP1 since it's not insurable.

Block 18 - Comments - Please provide any information or observation that may help prevent an enquiry from Service Canada. However, this block should only be used as an exception.

Examples of additional information :

  • Details regarding the reason for leaving or separation;
  • Comments to specify the reason for issuing the ROE, e.g. requested by Service Canada;
  • Details regarding a Supplemental Unemployment Benefit plan.

Block 19 - Only complete  if paid sick/ maternity/ parental leave or group wage loss indemnity payment after the last physical day worked. If the employee is receiving one of these indemnities, either from the employer or a third party, enter the start date for the indemnity and the weekly or daily rate. Provide any additional details in the "Comments" section, Block 18.

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Summary chart of insurable earnings and hours

 

Insurable Allocated to pay period
Type of Earnings Earnings Hours For which they are paid1 In which they are paid 2 Last pay period of regular wages 3

1- Regular salary and wages — including unpaid wages and salary continuance

Yes

Yes

Yes

   

  

2- Commissions — regular/irregular

Yes

Yes 4

Yes

   

  

3- Bonuses, tips, gratuities, cost of living allowances, shift premiums and other incentive payments if paid on separation, see 21

Yes

No

 

Yes

   

4- Most non-cash taxable benefits

No

No

   

  

  

5- Taxable benefits provided in the form of cash 5

Yes

No

   

Yes

   

6- Income taxable allowances,  e.g. taxable car allowance of $400.00 / month 5

Yes

No

   

Yes

   

7- Group term life insurance

No

No

   

  

  

8- Automobile standby charge and operating expense benefit

No

No

   

  

  

9- Housing, board and lodging benefits or allowances, with salary for the same pay period

Yes

No

Yes

   

  

10- Housing, board and lodging benefits or allowances, without cash insurable earnings in the same pay period

No

No

   

  

  

11- Paid leave for a statutory holiday, taken on the day itself, any day recognized instead of the statutory day, or any other day off with pay in place of the statutory day 6

Yes

Yes

Yes

   

  

12- Pay for a statutory holiday, occurring after last day worked, when the employee's departure is final

Yes

No

   

  

Yes

13- Pay for a statutory holiday, occurring after last day worked, when the employee is on layoff or leave

Yes

Yes

Yes

   

  

14- Overtime work paid in cash 7 if paid on separation, see 21

Yes

Yes

   

Yes

   

15- Time off in lieu of overtime paid —compensatory time off or CTO — or paid lay day — Leave taken

Yes

Yes

Yes

   

  

16- Time off in lieu of overtime paid —compensatory time off or CTO — or paid lay day - No leave taken — if paid on separation see 21

Yes

No

   

Yes

   

17- Pay adjustments 8 if paid on separation see 21

Yes

No

   

Yes

   

18- Pay corrections 8

Yes

Yes

Yes

   

  

19- Employer paid sick leave or insurable Wage Loss Insurance

Yes

Yes

Yes

   

  

20- Accumulated sick leave credits paid out, on anniversary date or not, and taxable as employment income, if paid on termination see  22

Yes

No

   

Yes

   

21- All insurable payments on separation  9

Yes

No

   

  

Yes

22- Retiring allowances, including bank of accumulated sick leave credits, severance pay,other 10 , if paid on termination

No

No

   

  

  

23- Vacation pay,where vacation time is taken, however paid

Yes

Yes

Yes

   

  

24- Vacation pay, where no time is taken, however paid

Yes

No

   

Yes

   

25- Vacation pay, paid on separation 9

Yes

No

   

  

Yes

26- WCB top-up and WLI (Wage loss insurance plan) top-up paid by the employer — claim accepted

No

No

   

  

  

27- WCB top-up and WLI paid by the employer prior to acceptance

Yes No   Yes  

28- SUB plan benefits

No

No

   

  

  

29-RRSP contribution paid by employer

Yes

No

   

Yes

   

30-Amount in lieu of notice paid on termination or after

Yes

No

   

  

Yes

31-Salary paid for the period of the notice worked or not — salary continuance

Yes

Yes

Yes

   

  

32- Paid stand-by hours spent at the employee’s place of work at the employer's request

Yes

Yes

Yes

 

 

33- Stand-by hours spent elsewhere than the employee’s place of workpaid at a rate equivalent to or greater than the employee’s regular rate

Yes

Yes

Yes

 

 

34- Stand-by hours spent elsewhere than the employee’s place of work paid at a rate less than the employee’s regular rate

Yes

No 

Yes

 

 

Notes:

  1. Allocate the earnings you pay to an employee to the pay period in which the employee earned them.
      
  2. Allocate the earnings to the pay period in which you paid them.
     
  3. Allocate the earnings to the last pay period that you paid regular salary, wages or commissions.
     
  4. Where the actual hours of work are not known for employees paid by commission or when the worker and the employer have not agreed on what hours would be considered for insurability, the hours of work are determined by dividing the insurable earnings in the last 52 calendar weeks, or less depending on the period, by the applicable provincial minimum wage in force on January 1. When this period overlaps two calendar years, two calculations must be done, using the minimum wage in force each year, if different. The result cannot be more than 35 hours a week.
     
  5. Most non-taxable earnings are not insurable, e.g. travel allowances. For more information, contact the Canada Revenue Agency.
     
  6. When work is performed on a day the employee is given paid leave, insurable hours are the greater of the hours actually worked or the otherwise normal hours of work. For example, where an employee, who normally works 7.5 hours on a working day, is paid four hours overtime on a statutory holiday, 7.5 hours are insurable. Should the same employee have work 10 hours on that holiday, 10 hours would be insurable.
     
  7. The insurable hours for overtime paid in cash are the actual hours worked. The insurable hours for time off in lieu of overtime are the hours of paid leave. When overtime hours are paid on termination of employment or after, only the earnings are insurable and have to be allocated in the last pay period of salary, wages or commissions.
     
  8. Pay adjustments are situations where there has been a delay in recognizing, implementing or processing a change in the employee's pay. For example, an increase in wages under a union contract, agreed to three months after the end of the previous contract, gives rise to a retroactive pay increase or adjustment. By contrast, pay corrections involve errors. This may be hours missed when a previous pay period was processed or the back wages paid to an employee who was wrongfully dismissed.
     
  9. On separation means: paid in, or in anticipation of the final pay period, or payable at a later date during the interruption of earnings, permanent or not.
     
  10. Any questions on retiring allowances should be directed to the Canada Revenue Agency.
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Frequently asked questions 

Q1 – Do I have to use the same number of pay periods to determine the total insurable hours — Block 15A — and the total insurable earnings — Block 15B?

A1  – No. There's a chart to determine the total insurable hours and there's a different one to determine the total insurable earnings.

Q2  – What's the difference between the last physical day worked, last day for which paid — Block 11— and final pay period ending date — Block 12?

A2  – The last physical day worked is the actual last day the employee performed services. The last day for which paid is the last day for which you paid EI premiums for the employee. The final pay period ending date is the actual end date covering the full pay period.

Q3  – Under which circumstances would I have to issue an amended Record of Employment?

A3  – An amended Record of Employment must be issued when information needs to be changed or corrected on a previously issued ROE or Service Canada request an amended ROE.

Q4  – Do I have to store a copy of the ROE ?

A4  – You are required to store a copy of the ROE for a period of 6 years. Web-ROEs are stored electronically for 11 years. You must ensure that ROEs complete or blank be maintained in a secure environment.

Q5 – I'm still not clear about what I have to do with Blocks 15B, 15C and 17. When should I complete Block 15C?  What do I do with insurable monies from Block 17?  Do I have to complete Block 15B even if I've completed 15C?

A5  – See the chart below

Chart answering Question 5

Q6 – Is it mandatory that a copy of each ROE issued be sent to Bathurst?

A6 – You must ensure that a copy of all ROEs completed is sent to Bathurst.

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Enquiries regarding insurability 

These types of enquiries should be directed to the Canada Revenue Agency (CRA) Government of Canada site. Their telephone number may be found in the Government of Canada blue pages of your local telephone directory.

More information on EI premiums can be obtained from the following CRA sources:

Copies of these publications may be obtained from your local Taxation Services office or on CRA's Internet site listed above.

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To order ROE forms

Please note that since not all offices offer this service in person, we advise that you call first.

Canadian businesses can order ROE forms by : 

  • calling their Service Canada Centre — first select the nearest office in your region and then go to "Phone Services" ; or
  • Completing the ROE order form and fax or mail it to the office nearest you;

 For more information on how to order ROE forms...

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Useful Internet links

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For ROE assistance

To obtain more information on how to complete the ROE you may call a ROE advisor at one of the telephone numbers listed below :

Table of telephone numbers for each region/territory
Alberta

Anywhere in Alberta

1 800 561-3992

Fax

1 800 829-6891

British Columbia and Yukon

Anywhere in British Columbia
and Yukon

1 888 557-7111

Manitoba

English

1 800 663-0983

French

1 877 342-2983

New Brunswick

Bathurst

506 548-7458

Campbellton

506 789-4543

Edmundston

506 739-0300

Fredericton

506 452-3642

Grand Falls

506 473-3918

Miramichi

506 627-2036

Moncton

506 851-3426

Richibucto

506 523-4603

Saint John

506 465-2001

Shediac

506 533-5132

St. Stephen

506 465-2001

Woodstock

506 325-3265

Newfoundland and Labrador

Anywhere in Newfoundland and Labrador

1 800 533-5857

Northwest Territories and Nunavut

Anywhere in Northwest Territories and Nunavut

1 800 561-3992

Nova Scotia

Halifax Metro

902 426-2029

Cape Breton Network:
Sydney, North Sydney, Glace Bay and Port Hawkesbury

902 564-7252

New Glasgow - local calls

902 755-7820

Northern Nova Scotia Network:
Amherst, Antigonish and Truro

1 800 268-6567

South Shore Valley Network:
Bridgewater, Windsor, Kentville, Digby, Shelburne and Yarmouth

1 800 268-6567

Yarmouth - local calls

902 742-6830

Ontario 

Anywhere in Ontario

1 800 263-8364

Prince Edward Island

Anywhere in Prince Edward Island

1 866 709-6389

Québec

Anywhere in Québec

1 800 318-3658

Saskatchewan

English and French

1 800 667-7554

Fax

306 780-8778

United States

English and French

1 800 263-8364