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1. The Time is Now!
2. Benchmarking
3. Best Practices Sharing
4. A Systematic Approach
Appendix A
Appendix B
Appendix C
Appendix D
Endnotes

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Printable Version

Quality Service - Benchmarking and Best Practices: An Update (Guide X)

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Table Of Contents

1. The Time is Now!

2. Benchmarking

3. Best Practices Sharing

4. A Systematic Approach

Appendices

A. Examples Of Benchmarking and Best Practices Sharing

B. Contacts To Call For Help / Contributing Your Best Practices

C. Bibliography

D. Benchmarking and Best Practices Sharing Team

Endnotes

 
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