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Introduction
Benefits of service standards
Planning and organizational considerations
Developing and implementing service standards
Resources and tools
Best practices and innovation
Monitoring
Continued improvement
Developing service standards

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InstructionsRTF (131 Kb)
Printable Version

Quality Services - Guide VII - Service Standards

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Table Of Contents

Introduction

Benefits of service standards

Planning and organizational considerations

Developing and implementing service standards

Resources and tools

Best practices and innovation

Monitoring

Continued improvement

Developing service standards - lessons from experience

 
  Table of Contents Next
Date Modified:  1996-08-19 Top of Page Important Notices