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You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-21 at 01:36:41. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
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Canada Revenue Agency
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Frequently asked questions

  1. How many forms and publications can I order at once?
  2. How long will it take for my order to arrive?
  3. I haven't received my order, how can I find out where it is?
  4. I do not have a printer attached to my computer. How else can I get forms and publications ?
  5. I cannot find the form or publication that I want to order.

1. How many forms and publications can I order at once?
You may order up to 15 different forms and publications at once.

2. How long will it take for my order to arrive?
Allow 8 days for delivery of your order.

3. I haven't received my order, how can I find out where it is?
In order to track your order, call 1-800-959-2221 between 8:15 a.m. and 5:00 p.m.. If you're calling from outside Canada and the United States, contact our International Tax Services Office. For TTY (Teletypewriter) service, call 1-800-665-0354 (Canada only).

4. I do not have a printer attached to my computer. How else can I get forms and publications?
You can order forms and publication through our online ordering service. This will allow you to choose which forms and publication you wish to order and will be delivered to your address.

5. I cannot find the form or publication that I want to order.
If you cannot find the form or publication that you are looking for, call 1-800-959-2221 between 8:15 a.m. and 5:00 p.m.. If you're calling from outside Canada and the United States, contact our International Tax Services Office. For TTY (Teletypewriter) service, call 1-800-665-0354 (Canada only).