The Public

Price List and Service Standards
Video

Effective October 3, 2004

The unit cost includes a service charge of 20% for Library and Archives Canada to produce print masters and for other work involved in preparing the material for copying.

A surcharge of 100% will be charged for rush services.

GST and applicable PST will be added to the total cost. Orders mailed outside Canada are tax exempt.

Service Standards and Terms and Conditions - Video Reproduction

Library and Archives Canada does not provide stock shot library services. Only complete documents are copied.

The following factors affect the time it takes to process an order:

• the number of items ordered;
• the need to search for additional information; and
• the workload.

Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

For copied material (when a consultation copy exists, i.e., documents with a V1, WM or 13-number), the processing time is approximately 6 weeks from receipt of request. For uncopied material, the processing time is approximately 10 weeks.

Rush Service

Orders are processed within 10 workings days of receipt.

Rush service applies only if the following conditions are met:

• reference number is provided;
• consultation copies (copied material) exist and the V1, WM or 13-numbers are indicated on your request;
• copyright status and access restrictions have been established;
• access and copying restrictions do not apply or a letter of permission is included with the order;
• no more than 5 items are ordered;
• requested documents are available;
• "rush service" is indicated on the request;
• consent to pay the additional surcharge of 100% is indicated on the request; and
• prepayment is made.

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Shipping

Shipping will be charged according to the method of delivery, the weight and the destination. All orders will be shipped by regular mail (surface mail) unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).

Method of Payment

Prepayment is required before orders are delivered. You may pay by:

• credit card (VISA, MasterCard or American Express) — please include your credit card number and the expiry date;
• cheque; or
• money order.

If you choose to pay by cheque or money order, an invoice will be sent to you, after which you may send your payment. Your order will be processed only on receipt of your payment. Please make the cheque or money order payable to the name of the appropriate supplier indicated below. Orders will be cancelled if payment is not received within 30 days following the date of the invoice.

If you do not use the online Order form for Photocopies and Reproductions, do not include your credit card information in regular email correspondence. Library and Archives Canada cannot guarantee security for such information sent by email.

Supplier

Services are contracted out to private companies; however, all orders for photocopies and reproductions must be addressed directly to Library and Archives Canada and not to the supplier.

Library and Archives Canada contracts out to the following company:

Baseline Communications Inc.
77 Auriga Drive, Unit 5
Ottawa, ON  K2E 7Z7
CANADA
Telephone: 613-224-2049; (877) 529-0696 (toll free)
Fax 613-224-7476
Email: admin@baselinecommunications.com

To Send Your Order

Complete our online Order Form for Photocopies and Reproductions. You can submit it electronically, or print it and send it by fax or by mail to:

Library and Archives Canada
Services Branch
Consultation Services
395 Wellington Street
Ottawa, ON  K1A 0N4
CANADA
Fax: 613-995-6274

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