David Colman: Treating employees as customers
Monday, December 3, 2007 | 08:26 AM ET
Money Talks is a collection of daily columns from The Business Network, which airs weekday mornings on CBC Radio One at 5:45 a.m. ET (6:15 a.m. ET in N.L.).
I was asked recently, ‘If you are a leadership consultant, why do you talk so much about customer care?' That’s not a bad question.
Often when I meet leaders in my sessions, I will ask them who they work for in their company. Most of the time, they will tell me they report to this director or that vice-president. And, in some ways, that is the right answer. They do have obligations to these people. But in many other ways, it is absolutely the wrong answer.