Fact sheet

February 2006

New multiple format service for visually impaired persons offered by the Canada Revenue Agency

Visually impaired persons who wish to receive their personalized correspondence from the Canada Revenue Agency (CRA) in an alternate format of their choice can now self-identify, and make a one-time request by calling 1-800-959-8281 (English) or 1-800-959-7383 (French) on weekdays from 8:15 a.m. to 5:00 p.m. (local time).

The multiple formats available from the CRA include Braille, large print, e-text (computer diskette and compact disk), audio MP3, and audio-cassette.

Individuals who self-identify will automatically receive all personalized correspondence, such as Notices of Assessment and statements of account, in the alternate format of their choice. A separate request must be made to obtain an alternate format version of non-personalized material, such as generic forms and publications.

The CRA will make every effort to ensure that both the alternate and standard formats are mailed together. However, some material will require separate mailings. If standard and alternate format material cannot be mailed together, the alternate format version will be mailed within five (5) working days of the mailing of the standard version.

The CRA recognizes the importance of the confidentiality of its correspondence with taxpayers. Making personalized correspondence available in both alternate and standard formats at the same time addresses privacy concerns raised with the Canadian Human Rights Commission, and ensures that visually impaired persons can access their information directly without having to involve a third party.

For more information about alternate formats and CRA publications, please visit: www.cra.gc.ca/alternate or call 1-800-959-2221.

This document is also available for download in .pdf format.

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