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Banner: AMICUS
Canadian National Catalogue
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Contact AMICUS

Client Information Centre
IT technical support
Interlibrary Loan
Standards
Troubleshooter
Reference and Information Services
Union Catalogue (holdings)


Client Information Centre (CIC)
For general questions about AMICUS. Weekdays 10:00 to 15:00 ET (except holidays, including Victoria Day & Remembrance Day).
 
E-mail: cic@lac-bac.gc.ca (Web form)
Website: www.collectionscanada.gc.ca/amicus
Telephone: 819-997-7227
Fax: 819-994-6835
TTY: 613-992-6969
Mail: Client Information Centre
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON   K1A 0N4
CANADA
IT technical support
For questions about your AMICUS user name, password and authorization. Weekdays 9:00 to 16:00 ET (except holidays, including Victoria Day & Remembrance Day).
 
E-mail: ittech@lac-bac.gc.ca (Web form)
Website: www.collectionscanada.gc.ca/amicus
Telephone: 819-934-4300
Fax: 819-994-6835
TTY: 613-992-6969
Mail: IT technical support
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON   K1A 0N4
CANADA
Interlibrary Loan (ILL)
For questions concerning borrowing from the Library and Archives Canada, the status of your request, renewing your request or revising your library's entry in the ILL Directory, check our website. Note: ILL requests are not accepted by telephone.
 
E-mail: illservicespeb@lac-bac.gc.ca (Web form)
Website: www.collectionscanada.gc.ca/ill/index-e.html
Telephone: 613-996-7527 (general enquiries)
Telephone: 613-996-3566 (status of requests and renewals)
Fax: 613-996-4424
Mail: ILL Division
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON   K1A 0N4
CANADA
Standards
For questions concerning MARC 21 standards and other cataloguing questions.
 
E-mail: marc@lac-bac.gc.ca
Website: www.collectionscanada.gc.ca/marc/index-e.html
Telephone: 819-994-6936
Fax: 819-934-4388
Mail: Standards Division, Intellectual Management Office (IMO)
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON  K1A 0N4
CANADA
Troubleshooter (Informatics Facilities)
For problems connecting to AMICUS
Telephone: 1-800-665-6045 (toll free); 819-994-0150 (Ottawa/Hull)
Reference and Information Services
For reference, consultative, and referral services in Canadiana and Canadian studies. Available to researchers and libraries both within Canada and abroad
 
E-mail: reference@lac-bac.gc.ca
Website: www.collectionscanada.gc.ca/the-public/index-e.html
Telephone: 1-866-578-7777 (toll free); 613-996-5115 (Ottawa/Hull)
Fax: 819-934-8333
TTY: 613-992-6969
Mail: Reference and Information Services
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON   K1A 0N4
CANADA
Union Catalogue (holdings)
For questions about the Union Catalogue including how to report your holdings. For questions concerning particular library holdings, submit the AMICUS record number and library symbol of the holding via the comments form or by fax.
 
E-mail: union.catalogue@lac-bac.gc.ca (Web form)
Website: www.collectionscanada.gc.ca/union-catalogue/index-e.html
Fax: 819-934-4388
Mail: Union Catalogue
Library and Archives Canada,
395 Wellington Street,
Ottawa, ON   K1A 0N4
CANADA