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Canada Revenue Agency
Symbol of the Government of Canada

Accountability

Who we are

Mission

Vision

Values

2003-2004 CCRA at a glance

Message from the Minister

Foreword by the Chair

Management's Representation and Statement of Responsibility for Performance Information

Executive summary

Service to Canadians

Promoting compliance

Agency management

Conclusion

Performance by business line

Context: risks and challenges

Strategic Planning and Reporting Framework

Rating Our Performance

Tax Services

Spending Profile

Performance Discussion

Anticipated Result: Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

Anticipated Result: High levels of compliance are achieved and non-compliance is identified and addressed

Anticipated Result: Tax debt is resolved on a timely basis and is within targeted levels

Benefit Programs and Other Services

Spending Profile

Performance Discussion

Anticipated Result: Clients receive timely, accessible, reliable and fair service that is responsive to their needs

Anticipated Result: Non-compliance is identified and addressed

Appeals

Spending Profile

Performance Discussion

Anticipated Result: Clients receive timely, accessible, reliable, and fair service that is responsive to their needs

Corporate Management and Direction (CMD)

Spending Profile

Performance Discussion

Anticipated Result: Sound strategic direction, financial and treasury management

Anticipated Result: Enhanced Human Resources management, which contributes to a knowledgeable and skilled workforce in the right place at the right time

Anticipated Result: Excellence in the provision of internal services

Performance improvement priorities

Conclusion by the Commissioner

Auditor General's Assessment

Schedules

Schedule A – Agency organization

Schedule B – Business line anticipated results

Schedule C – Recourse Assessment – Executive Summary

Schedule D – Government-wide reporting

Schedule E – Overall performance against service standards

Schedule F – Key URLs for additional information

Schedule G – Glossary

Schedule H – Acronyms and Abbreviations