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Canada Revenue Agency
Symbol of the Government of Canada

CCRA Annual Report to Parliament 2002-2003

Who we are

About Accountability

2002-2003 CCRA at a Glance

Rating Our Performance

Performance Highlights

Performance Improvement Priorities

Message from the Minister

Foreword by the Chair

Management's Statement of Responsibility for Performance Information

Introduction by the Commissioner

Executive Summary

Introduction

Overview of the CCRA

Performance by Strategic Outcome

Performance by Business Line

Tax Services

About Tax Services

Contributions of Others

Performance Context: Risks and Challenges

Spending Profile

Conclusions Against Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead

Benefit Programs and Other Services

About Benefit Programs and Other Services

Contributions of Others

Performance Context: Risks and Challenges

Spending Profile

Conclusions Against Expected Outcomes

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead

Customs Services

About Customs Services

Contributions of Others

Performance Context: Risks and Challenges

Spending Profile

Conclusions Against Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead

Appeals

About Appeals

Contributions of Others

Performance Context: Risks and Challenges

Spending Profile

Conclusions Against Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead

Corporate Management and Direction

About Corporate Management and Direction (CMD)

Contributions of Others

Performance Context: Risks and Challenges

Spending Profile

Conclusions Against Our Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Expected Outcome

Progress Against Areas Targeted for Improvement in the 2001-2002 Road Ahead

Auditor General's Assessment

Schedules

Schedule A – Board of Management

Schedule B – Agency Organization Chart

Schedule C – Business Line Anticipated Results

Schedule D – Government-wide Reporting

Schedule E – Overall Performance Against Service Standards

Schedule F – Key Web Links for Additional Information

Schedule G – Glossary

Schedule H – Acronyms and Abbreviations