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Before you call: Tips on how to use TeleReply

Here are some tips on how to use this service:

General information

Complete the back of your remittance voucher before calling and have this information with you when you call.

For best results, and to ensure your privacy, do not use a cordless or cellular telephone or one with the keypad in the handset. TeleReply does not work with rotary phones.

The service is available:
- Monday to Friday from 8:00 a.m. to 7:30 p.m., and
- Saturday from 8:00 a.m. to 4:30 p.m., local time.
  
  You cannot use TeleReply on Sundays and public holidays.
During the same TeleReply phone call, you can update your nil remittance information for:
- any or all payroll deduction accounts that fall under the same Business Number;
- accounts that fall under more than one Business Number
- Nova Scotia Workers Compensation Board accounts.

When using TeleReply

When the system ask you for your business number, do not enter the letters "RP".

Your remitting period is the period in which you had to make the source deductions from your employee's salary. We will not ask you to enter your remittance due date.

Press the " * " (star button) to listen to the message a second time.

Press " 1 " to answer " yes".

Press " 0 " to answer " no".

Press " # " (number sign) when you are finished entering an amount.

Whenever you enter a date, you enter 4 digits for the year, 2 digits for the month, and 2 digits for the day.

If you hang up before confirming the information given, the information will not be processed.

If at any time during the call we tell you that you cannot use TeleReply, you will have to mail your remittance voucher.

After you call

You have to enter all the information every time you call.

If you are a quarterly remitter, or if you have already told us that you will not have employees until the end of a particular month, you don't have to tell us until the end of the next remitting period.

Keep your paper voucher along with any related documents and your TeleReply confirmation number for your records.

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