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2006 RPP Service Delivery Standards Survey

In 2006, 40 companies were sent a survey about the Registered Plans Directorate's registered pension plan service delivery standards. What follows are the results from the 18 completed surveys RPD received.

Please note: all results are expressed as a percentage of the total responses from survey participants. In addition, not all percentages will add up to 100 due to rounding.


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Question #1 – How would you currently rate the delivery of the following services offered by the Registered Plans Directorate? With “Excellent” being that we have exceeded our normal delivery, “Good” being that we have achieved our normal delivery, “Fair” being that we seldom achieve our normal delivery, and “Poor” being that we never achieve our normal delivery.

 

Excellent

Good

Fair

Poor

Unanswered

Replies to Written Enquiries

17%

61%

11%

6%

6%

Responses to Telephone Enquiries

33%

44%

17%

6%

0%

Initial Review of New Plans for Registration

17%

50%

11%

0%

22%

Initial Review of Amendments to Existing Plans

6%

61%

17%

6%

11%

Approval of Eligible Contributions

11%

28%

22%

0%

39%

Question #2 – Have the following services improved, remained the same, or declined over the last two years?

 

Improved

Same

Declined

Unanswered

Replies to Written Enquiries

33%

56%

11%

0%

Responses to Telephone Enquiries

44%

39%

11%

0%

Initial Review of New Plans for Registration

44%

28%

6%

22%

Initial Review of Amendments to Exixting Plans

33%

44%

11%

11%

Approval of Eligible Contributions

28%

33%

0%

39%

Question #3 – In order for us to meet your needs and requirements, please rank the importance of the following services from 1 to 5, with 1 being the most important service.

 

1

2

3

4

5

Unanswered

Replies to Written Enquiries

72%

11%

6%

11%

0%

0%

Initial Review of New Plans for Registration

17%

56%

6%

11%

6%

6%

Initial Review of Amendments to Existing Plans

6%

17%

28%

28%

11%

11%

Approval of Eligible Contributions

0%

11%

33%

28%

11%

17%

Termination of Plan Registration

6%

0%

17%

17%

56%

6%

Question #4 – In previous years, Question 4 asked for comments on acceptable time standards regarding “Review amendments to existing plans” and ”Approve eligible contributions”. Standards for these services are now published in Newsletter 95-2R1, Registered Plans Directorate Services. Therefore, Question 4 no longer applies. However, we have not changed the numbering on the survey because we compare numbered responses from year to year.


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Question #5 – Do you find the following information on the Registered Plans Directorate Web site useful?

 

Useful

Not Useful

N/A

Newsletters and Compliance Bulletins

83%

6%

11%

Forms, Guides, Information Circulars and Interpretation Bulletins

100%

0%

0%

Frequently Asked Questions

89%

11%

0%

What's New

83%

6%

11%

Re-engineering

39%

28%

33%

Technical Manual

83%

6%

11%

Question #6 – Question 6 concerning increased internet services was removed because the Electronic Subscription service (instituted in 2004) is the CRA's optimal method to provide internet information to interested clients while still complying with security requirements for confidential taxpayer information.


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Question 7 (concerning our November 1, 2005 letter and FAQ) was replaced by the following to ascertain interest in other forums or timing for meetings.

Question #7 – How often should the RPP Practitioners Forum be held?

Annually

Every 2 years

Unanswered

89 %

6 %

6 %

 

Yes

No

Instead of having the meeting, could it be held as a teleconference?

44%

56%

In lieu of a meeting or teleconference, is publishing the technical questions and answer on our Web site sufficient?

33%

67%

Would you like to be invited to the next RPP Practitioners Forum?

89%

11%

Overall Statistics

Number of Completed Surveys

18

Number of Companies that received the survey

40
Date Modified: 2007-02-28

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