<
 
 
 
 
×
>
Vous consultez une page Web conservée, recueillie par Bibliothèque et Archives Canada le 2007-11-25 à 06:06:37. Il se peut que les informations sur cette page Web soient obsolètes, et que les liens hypertextes externes, les formulaires web, les boîtes de recherche et les éléments technologiques dynamiques ne fonctionnent pas. Voir toutes les versions de cette page conservée.
Chargement des informations sur les médias

You are viewing a preserved web page, collected by Library and Archives Canada on 2007-11-25 at 06:06:37. The information on this web page may be out of date and external links, forms, search boxes and dynamic technology elements may not function. See all versions of this preserved page.
Loading media information
X
Canada Revenue Agency
Symbol of the Government of Canada
Skip to content | Skip to institutional links

Common menu bar links

 

Institutional links

2005 RPP Service Delivery Standards Survey

In 2005, 35 companies were sent a survey about the Registered Plans Directorate's registered pension plan service delivery standards. What follows are the results from the 14 completed surveys RPD received.

Please note: all results are expressed as a percentage of the total responses from survey participants. In addition, not all percentages will add up to 100 due to rounding.


Top of Page

Question #1 – How would you currently rate the delivery of the following services offered by the Registered Plans Directorate? With “Excellent” being that we have exceeded our normal delivery, “Good” being that we have achieved our normal delivery, “Fair” being that we seldom achieve our normal delivery, and “Poor” being that we never achieve our normal delivery.

 

Excellent

Good

Fair

Poor

Unanswered

Replies to Written Enquiries

14%

64%

14%

0%

7%

Responses to Telephone Enquiries

50%

36%

14%

0%

0%

Initial Review of New Plans

0%

79%

7%

0%

14%

Initial Review of Amendments

14%

50%

21%

0%

14%

Approval of Eligible Contributions

0%

57%

14%

0%

29%

Question #2 – Have the following services improved, remained the same, or declined over the last two years?

 

Improved

Same

Declined

Unanswered

Replies to Written Enquiries

29%

50%

14%

7%

Responses to Telephone Enquiries

29%

64%

0%

7%

Initial Review of New Plans

50%

36%

0%

14%

Initial Review of Amendments

36%

36%

14%

14%

Approval of Eligible Contributions

21%

50%

0%

29%

Question #3 – In order for us to meet your needs and requirements, please rank the importance of the following services from 1 to 5, with 1 being the most important service.

 

1

2

3

4

5

Unanswered

Replies to Written Enquiries

50%

21%

14%

7%

7%

0%

Initial Review of New Plans

43%

14%

21%

7%

7%

7%

Initial Review of Amendments

0%

36%

29%

14%

14%

7%

Approval of Eligible Contributions

0%

14%

29%

43%

7%

7%

Termination of Plan Registration

7%

7%

0%

21%

57%

7%

Question #4 – In previous years, Question 4 asked for comments on acceptable time standards regarding “Review amendments to existing plans” and ”Approve eligible contributions”. Standards for these services are now published inNewsletter 95-2R1 , Registered Plans Directorate Services .Therefore, Question 4 no longer applies. However, we have not changed the numbering on the survey because we compare numbered responses from year to year.


Top of Page

Question #5 – Do you currently access the Registered Plans Directorate Web site for information?

Yes

No

Unanswered

100%

0%

0%

If you answered “yes,” do you find the following information useful?

 

Useful

Not Useful

Unanswered

Newsletters

100%

0%

0%

Forms, Guides, & Publications

86%

14%

0%

Information Circulars, Interpretation Bulletins

86%

14%

0%

Frequently Asked Questions

93%

7%

0%

What's New

93%

7%

0%

What part of our website do you find the most useful?

Respondents identified most useful parts in the following descending order:

  • Forms, Guides and Publications
  • Frequently Asked Questions
  • What's New
  • Newsletters
  • Information Circulars and Interpretation Bulletins
  • Technical manual

Question #6 – If we were to offer more services over the Internet, would the following possible services be useful and/or of assistance?

 

Useful

Not Useful

N/A

Replies to Enquiries over the Internet

100%

0%

0%

Submitting Documents over the Internet

86%

14%

0%

Informative Emails

100%

0%

0%

Divisional Information over the Internet

93%

7%

0%

If the following options were to be implemented, please indicate the level of importance by ranking them 1 to 4, with 1 being the most important option.

 

1

2

3

4

Unanswered

Replies to Enquiries over the Internet

36%

14%

14%

7%

29%

Submitting Documents over the Internet

21%

14%

14%

14%

36%

Informative Emails

0%

36%

21%

14%

29%

Divisional Information over the Internet

14%

7%

21%

29%

29%

Question #7 – We recently sent out a letter and Frequently Asked Questions (FAQ) explaining changes to our registered pension plan processes:

 

Yes

No

N/A

Did you receive a copy of this letter and the FAQ?

71%

29%

0%

If you answered “yes”:

 

Yes

No

N/A

Was the letter clear?

90%

0%

10%

Did you find the FAQ helpful?

90%

0%

10%

Top of Page

We sent out the information in different formats. How did you receive the information?

Letter from the Registered Plan Directorate

40%

Letter from a consultant or actuary

0%

Email from the Registered Plans Directorate

40%

Email from a consultant or actuary

0%

On the Registered Plans Directorate Web page

0%

Newsletter or publication from a private company

0%

I was referred to the Registered Plans Directorate Web page

0%

Other

20%
Date Modified: 2006-06-01

Top of Page
Important Notices