Community Volunteer Income Tax Program
If you need help to complete your tax return and your income is low and your tax situation is simple, our volunteers are specially trained to help you. For more information about this free program, or if you want to become a volunteer, see Community Volunteer Income Tax Program (CVITP), or call us at 1-800-959-8281.
Help for people who have a hearing or speech impairment
If you have a hearing or speech impairment, you can use an operator-assisted relay service to contact us through the regular enquiry lines.
Do you use a teletypewriter? - A teletypewriter (TTY) is a machine that allows the user to communicate by sending a typed message over the telephone. If you use a TTY, an agent at our bilingual enquiry service (1-800-665-0354) can help you. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. From mid-February to April 30, these hours are extended to 10:00 p.m. weekdays, and from 9:00 a.m. to 1:00 p.m. on weekends.
Do you use a TTY operator-assisted relay service? - By law, we have to protect the confidentiality of your tax and benefit information. Because of this, we need your written permission to discuss your information with the TTY relay operator when you contact us through our regular telephone enquiry lines.
We need a letter from you containing the following information:
- your name, address, and social insurance number;
- the name of the telephone company that you are authorizing to discuss your information during TTY relay calls; and
- your signature and the date you signed the letter.
Send the letter to your tax centre, and we will keep it on file until you ask us to change it.
Would you like to use a sign language interpreter? - If you give us 48 hours notice, we can arrange to have a sign language interpreter available at an interview or meeting.
Help for people who have a vision impairment
If you have a vision impairment, we offer publications, forms, and personal information documents, such as Notices of Assessment and letters from us, in multiple formats.
The multiple formats available are braille, large print, etext (CD or diskette), audio cassette, and MP3. Publications are available all year, but to receive your publications in the format you want in time for the tax-filing period, we need your request as early as possible.
Also, if you have difficulty completing a regular print return, you can file your return in braille, large print, or on CD or diskette. To get your publications in the format you want, see About multiple formats, or call 1-800-959-2221.
In-person service
If you need to meet with one of our enquiries agents in-person, you can arrange for an appointment by calling 1-800-959-8281 or if you are using a TTY, 1-800-665-0354. Our premises include ramps and other aids to make entry easier and to prevent undue physical demands.
Forms and publications
