What you are hearing is a Described Video soundtrack on CBC Television. DV allows vision-impaired Canadians greater access to CBC Television programming by describing the scene and action during pauses in dialogue. The DV soundtrack is delivered on Secondary Audio Program or SAP which is an audio setting on your Television. To turn off the narration, you need to have your television audio set with the SAP feature off and stereo sound on.

Turning SAP on and off is done on most television sets through a menu using the remote control. Every television set is different, so the best way to do that is to follow the instructions in your owner's manual.

In some situations, we disable commenting on stories. We do so by following certain criteria, such as if the comments may cause harm, or if there is a risk that they may break the law.

For example, we don't enable comments on stories about kidnapping, as we wouldn't want to inadvertently publish something that would assist the abductors.

We disable comments on stories concerning court cases that involve a publication ban, and on stories related to sexual assault, in order to protect the identity of the victim.

And often we don't allow comments on stories related to the death of individuals as we don't want to publish anything that may be hurtful for the family.

The decision to disable comments on a story is made after discussion among the news editorial team at CBC.ca.

To cancel your SMS Mobile subscriptions please go to the News To Go page at News To Go . Click on Mobile News Update via SMS. On that page go to the CBC (Hourly) Mobile News Updates "get it now". At the bottom of the page you should enter your mobile number. You will receive a temporary password that will allow you to go to the edit page where you can unsubscribe.

bold, which replaces CBC Country Canada, is a digital channel home to the world’s best performing arts, intelligent drama and daring comedy.

bold is available on Shaw channel 96, Shaw Direct channel 512 and Bell TV channel 641. If you have digital cable or satellite TV, simply call your television service provider to subscribe.

Not a digital television subscriber yet but want to subscribe to bold? Visit your local cable or electronic retail outlet and purchase a digital box or satellite system. Or contact your preferred television service provider to schedule an installation. Then simply subscribe to bold as part of your programming selection.

Check out bold for more details.

Chances are you are hearing Voiceprint, an independent audio service for blind and vision-impaired Canadians that includes entertainment, news, and information, often read by volunteer presenters. Voiceprint is available on Secondary Audio Program or SAP which is an audio setting on your Television. To hear the CBC Newsworld audio, you need to have your television audio set with the SAP feature off and stereo sound on.

Turning SAP on and off is done on most television sets through a menu using the remote control. Every television set is different, so the best way to do that is to follow the instructions in your owner's manual.

Having problems commenting on stories?

We need more information.

To help us investigate the problems you are having making comments about our news stories, please include the following information in your email to “contact us”:

What Operating System are you using.
What Browser (including version)
What is your Username
What URL are you referring to (or what article are you commenting on)

Changes to user comments on CBCNews.CA

In response to your feedback, we have made changes to make commenting on our news stories a better experience.

1. Approving and recommending comments

It can be a challenge to provide an open space for Canadians to debate and share their opinions on the news, and maintain that space as one where people feel safe and comfortable. As a result of your feedback, we have tightened up our submission guidelines. More borderline comments are now not published.

As always, if you see a comment that you feel contravenes our guidelines, click on the “report abuse” link below the comment. Our moderators will give the flagged comment a second review. We have recently added a link to our submissions policy beside the “report abuse” link.

If you simply disagree with the viewpoint expressed, you can now give it a “thumbs down.” We have reworked the existing “recommend a comment” functionality in response to user requests for the ability to “un-recommend” a comment.

2. When guidelines aren’t followed

We have always banned the most problematic users who fail to follow our guidelines, but we have also started to use a temporary suspension, or “time out.” For users that fail to follow the guidelines, we block their input to the site for 3 business days by rendering it invisible to other users. We'll still see any new posts, and can decide to lift the suspension after the “time out” period, or to ban the user.

3. When comments are disabled on news articles

Lastly, we do want to acknowledge that not all types of articles will include comments.

When we do an article on a death of an individual, we have seen comments submitted that are needlessly hurtful to the family of the deceased. To respect their loss, we disable commenting on these articles. We also disable commenting on court proceedings that involve a publication ban, and articles related to abductions, as we don't want to inadvertently publish any input that would be helpful for the abductors.

The CBC.ca moderators are working on more improvements to our commenting section that we hope to launch over the coming year. For more details, see Your Best Stuff.

How to unsubscribe.

Newsletters/digests
You can always unsubscribe from a newsletter or digest. Just go to your membership page. You will find the link to "sign in" in the box at the top left-hand corner of our home page at CBC.ca . You will have to fill in your email address and a password. Once you submit this “sign in” you will be taken back to the main page where again you will go to the box at the top left-hand side of the page and click on “Edit Your Profile”. Click on “Email Subscriptions” and find the box you had ticked to subscribe to the newsletter and untick that box.

Membership
To deactivate your Membership to CBC.ca, "sign in" to your "Account and Profile" page and click "Deactivate Your Member Account" on the right-hand side.

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Unfortunately, the majority of Concerts on Demand are available for streaming only. There is, however, a weekly Radio 2 podcast, which consists primarily of concert highlights. For information about this podcast, go to: COD Podcast

The CBC does not hold international internet distribution rights for television sports and drama shows.
We can distribute most of our TV news and current affairs programs online. But hockey, soccer, skating or dramas such as The Border, Coronation Street and The Rick Mercer Report are geo-fenced or blocked (through your IP address) for everyone outside Canada.

If you live in Canada: The reason you would receive the message "content not available" is if your internet service provider is based in the U.S. or is routed through the U.S. This would mean the IP address would not appear to be Canadian and therefore would be blocked. Please check with your internet service provider.