Reservation Checklist for Travel Agents: A step-by-step guide for meeting the needs of travellers with disabilities
Client
Date of travel
File/Locator no.
Phone/E-mail
Service provider (carrier)
____ Advise carrier of the nature of the person's disability
____ Obtain written confirmation of services to be provided
Accessible Services for Persons with Disabilities | Date Requested | Date Carrier Notified | Date Carrier Confirmed |
---|---|---|---|
1) Information in multiple formats on ____ itinerary ______________________________________ Multiple formats ____ e-mail ____ braille ____ text only |
|||
2) Seating that meets the person's needs (except in emergency exit rows) ____ moveable aisle arm rest ______________________________________ |
|||
3) Attendant(s)Note 1 ______________________________________ |
|||
4) Carriage of a mobility aidNote 2
Type: |
|||
5) Use of gaseous oxygen or portable oxygen concentrator on board and/or in terminalsNote 3
____ carrier-provided (fees may be applicable) Is oxygen needed between flights/travel segments? |
|||
6) Accessible ground transportation to/from terminal ____ taxi ____ shuttle ____ city bus ____ between terminals ____ other: ______________________________________ Are advance reservations for accessible ground transportation required? ____ yes ____ no |
|||
7) "Unaccompanied-passenger" services (a higher level of assistance for individuals such as persons who have cognitive or intellectual disabilities) ______________________________________ |
|||
8) Assistance with registration at check-in counter? ____ yes ____ no |
|||
9) On departure, assistance to transfer from a passenger mobility aidNote 4
____ at registration counter On arrival, assistance to transfer to a passenger mobility aid ____ between a passenger seat and a mobility aid Request electric cart or carrier-provided wheelchair? |
|||
10) Assistance to get to the boarding gate/area? ____ yes ____ no If yes, specify: ______________________________________ Assistance with short distances and stairs? ____ yes ____ no |
|||
11) Assistance to board/deboard? ____ yes ____ no ______________________________________ |
|||
12) Assistance to store and retrieve carry-on publication/baggage? ____ yes ____ no |
|||
13) Is an on-board wheelchair available? ____ yes ____ no | |||
14) Is a tie-down available? ____ yes ____ no | |||
15) Meal-related services provided on-board: ____ dietary requirements related to the person's disability |
|||
16) Assistance to move to/from the onboard washroom (except by carrying)? ____ yes ____ no | |||
17) Assistance to get to a representative of another carrier in the same terminal? ____ yes ____ no If yes, specify: ______________________________________ |
|||
18) Assistance to retrieve checked publication/baggage? ____ yes ____ no | |||
19) Assistance to get ____ to the general public area ____ to a service animal relief area |
|||
20) Carriage — free of charge — of a trained, certified and harnessed service animal at the person's seat
Size (height, width, length in a standing position): |
|||
21) Carriage — free of charge — of the person's mobility aid (not counting towards checked publication/baggage allowance) | |||
22) Carrier to issue a ticket to notify connecting carrier(s) of services to be provided | |||
23) Allergies ______________________________________ |
For more information about the Agency, please contact:
Canadian Transportation Agency
Ottawa, ON K1A 0N9
Telephone: 1-888-222-2592
TTY: 1-800-669-5575
Facsimile: 819-997-6727
E-mail: info@otc-cta.gc.ca
Web site: www.otc.gc.ca
Available in multiple formats.
Notes
- Note 1
-
There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.
- Note 2
-
There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.
- Note 3
-
There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.
- Note 4
-
There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.
- Note 5
-
There may be conditions or restrictions applicable to this service that should be discussed with the person with a disability.