Employment Insurance contact information – Individuals
Regular Benefits, Maternity and Parental Benefits, Sickness Benefits, Compassionate Care Benefits, Fishing Benefits, Workers and/or Residents Outside Canada, Family Supplement
Web
For information on Employment Insurance visit the Canada.ca website.
Telephone
Toll-Free: 1-800-206-7218 (TTY: 1-800-529-3742)
The EI Telephone Information Service is an automated telephone service that is available 24 hours a day, seven days a week. If you would prefer to speak to a representative, call this number between 8:30 a.m. and 4:30 p.m., Monday to Friday, and press "0." You can get general information about the EI program, the Social Insurance Number (SIN), and your specific EI claim.
Information about your claim is updated every morning from Monday to Friday. To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.
In-person
Visit a Service Canada office near you if you would like to learn more about the EI program or if you would like to drop off documents or add information to your EI Claim.
Telephone Reporting Service
- An interactive demonstration is available to assist you. Call 1-800-531-7555 and select option 1.
- Your Social Insurance Number (SIN), combined with your Access code, is your electronic signature making you responsible for the information provided.
- Using a phone with Touch-ToneTM service, you answer a series of questions about your employment status.
- The telephone reporting service will tell you when your report is due.
Follow these steps to complete your report by telephone:
- Dial 1-800-531-7555 using a phone with Touch-ToneTM service. Cellular and cordless phones will not assure your privacy and security.
- Select option "2" to file your EI report.
- Enter your Social Insurance Number (SIN) and Access code.
- Follow the instructions as the system guides you through the questions to complete your report.
- The system will ask you to confirm your answer to each question.
- Hang up when the Telephone Reporting Service confirms: "You have successfully input your report" and tells you when you can input your next report. Mark this date on your calendar.
It is important to call in your reports as soon as they are due to ensure prompt payment of benefits. If you do not complete your reports within 3 weeks of the date you are told to call in the next report, you risk losing benefits.
Mailing addresses
If we asked you to send us documents that support your Employment Insurance (EI) application, please send them to the address provided on the Confirmation and Information page you printed when you submitted your online EI application. If you don't have this confirmation page, select your province from the list below to find the address of the nearest EI Processing Centre.
| Province | Returning reports | Sending supporting documents |
|---|---|---|
| Alberta | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| British Columbia | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| Manitoba | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| New Brunswick | Service Canada Employment Insurance Program PO Box 6080 Moncton, NB E1C 0A7 | Service Canada Centre Moncton P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Newfoundland and Labrador | Service Canada Employment Insurance Program P.O. Box 8548 St. John's, NL A1B 3P3 | Service Canada Centre St. John's P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Northwest Territories | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| Nova Scotia | Service Canada Employment Insurance Program PO Box 6080 Moncton, NB E1C 0A7 | Service Canada Centre Halifax P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Nunavut | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| Ontario | Service Canada Employment Insurance Program PO Box 4500 Belleville, ON K8N 5C1 | Service Canada Centre P.O. Box 2602 Mississauga, Ontario L4T 0B1 |
| Prince Edward Island | Service Canada Employment Insurance Program PO Box 6080 Moncton, NB E1C 0A7 | Service Canada Centre Montague P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
| Quebec | Service Canada Employment Insurance Program PO Box 60 Boucherville, QC J4B 5E6 | Service Canada Centre P.O. Box 60 Boucherville, Quebec J4B 5E6 |
| Saskatchewan | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |
| Yukon | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 | Service Canada Centre Western Canada and Territories Region P.O. Box 245 Edmonton, AB T5J 2J1 |