Summaries of Early Resolved Cases
2015
- Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer
- Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters
2014
- Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer
- Early resolved case summary #9: Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment
- Early resolved case summary #8: Car dealership ignores customer’s request to delete personal information
- Early resolved case summary #7: Call from unknown financial institution raises individual’s concern about the disclosure and use of his personal information
- Early resolved case summary #6: Auto dealership addresses customer’s concerns over safeguarding of his personal information
- Early resolved case summary #5: Web posting that was removed by individual retained by Internet search engine
- Early resolved case summary #4: Telecom company halts texts and calls to frustrated customer who believed he had opted out of receiving marketing communications
- Early resolved case summary #3: Utility company errs in sending customer’s bill to his ex-spouse after computer system uses out-of-date information