Contact Us

Possible Canada Post Service Disruption: Important Notice

Given the possibility of a possible Canada Post service disruption, we strongly encourage Canadians who need to correspond with Global Affairs Canada to start using alternate carriers. In-person deliveries could also be done at the distribution centre at our headquarters, located at 125 Sussex Drive, Ottawa, Ontario, between the hours of 8:00 a.m. and 4:00 p.m., Monday to Friday.

Frequently Asked Questions

Interested in contacting a Global Affairs Canada employee? Search the Government of Canada Employee Directory.

Services and programs contact information

If you have questions about a specific service, please use the following links to direct you to the right contacts. If you cannot find the service or program you are looking for, our Enquiries Service can assist you.

Note: Global Affairs Canada does not deal with immigration issues. Please go to Citizenship and Immigration Canada.

Authentication of documents

Global Affairs Canada
Authentication Services Section 
125 Sussex Drive
Ottawa, Ontario, Canada
K1A 0G2

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Education and youth

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General

Call centre contact information

Telephone:
1-800-267-8376 (toll-free in Canada)
613-944-4000 (in the National Capital Region and outside Canada)

Facsimile: 613-996-9709

TTY:
613-944-1310
1-800-394-3472 (toll-free from the U.S. and Canada only)

Having trouble contacting us?

Global Affairs Canada has changed from its 30-year-old phone system to a new Voice over IP (VoIP)* or IP Telephone system. As a result, we now are using the new National Capital Region (NCR) area code “343”. All new Global Affairs Canada phone numbers in the NCR are now 343 with the new “203” prefix.

There may be cases where private telephone systems across Canada have not yet been programmed to recognize this new “343” area code and “203” prefix. If you have problems phoning us, please contact your local phone line provider and ask them to ensure that your phone system allows you to call 343-203 numbers. You may provide them with the phone number of +1-343-203-0100 as a test line; this is our voice mail line and it will be answered 24/7.

Email: Enquiry Service - On line form

Write to:
Enquiries Service (LOS)
Global Affairs Canada
125 Sussex Drive
Ottawa, ON
K1A 0G2
Canada

If you wish to receive documents by mail, do not forget to include your full postal address.

For enquiries related to Authentication of documents, please send your request to this address.