Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

We are in the process of moving our services and information to Canada.ca.

Our current Financial Consumer Agency of Canada website will remain available until the move to Canada.ca is complete.

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Building momentum: Financial Consumer Agency of Canada releases 2014-2015 Annual Report

 2015-12-10 – News release

Lucie Tedesco, Commissioner of the Financial Consumer Agency of Canada (FCAC), today released the Agency’s 2014–2015 Annual Report.

Increased conversation and engagement mark fifth annual Financial Literacy Month in Canada

 2015-12-04 – News release

This year marked the 5th anniversary of November as Financial Literacy Month in Canada.

All news

Our services and information

Educational programs

Includes workshops, videos and materials to help you increase your financial and personal money management skills and knowledge.

Financial industry information

Read commissioner’s guidance and decisions, compliance bulletins and industry reviews to help federally regulated financial entities interpret and meet their obligations to consumers as required by specific acts, regulations, voluntary codes of conduct, public commitments and related policies.

Filing a complaint

Learn how to lodge complaints against federally regulated banks, retail associations, federal trust, loan, insurance institutions or payment card operators.

Merchant information

Find information on merchants’ rights related to credit and debit card payments, overview of the payment card industry, how card payments works, and tips for choosing a service provider.

Strengthening financial literacy in Canada

Learn about Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy and the National Steering Committee.

What we are doing

Laws and regulations

All related laws and regulations

Publications

All related publications

Features

Don’t share your PIN

Your bank protects you from fraud, but you must never share your PIN.

Financial literacy self-assessment quiz

How money savvy are you? Take this quiz to find out!

Account selector tool

Compare features for different bank accounts, including interest rates, monthly fees, transaction fees and services.

Corporate information

Lucie Tedesco

Commissioner

Jane Rooney

Financial Literacy Leader

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