Contact Canada Pension Plan

Online

You can complete the following tasks online:

• Apply for CPP Benefits
• Access the Canadian Retirement Income Calculator (CRIC)
• Request an access code for My Service Canada Account (MSCA)
• Use MSCA to:
  • Apply or update direct deposit
  • Update your personal information
  • Print tax slips

Telephone

You can complete the following tasks by calling:

• Apply or update direct deposit
• Get various CPP documents including:
  • Application forms
  • Entitlement letters
  • Rate letters
  • Tax slips
• Get a CPP estimate
• Request or cancel voluntary tax withholds
• Report when a payment was not received to open an investigation and receive a duplicate
• Cancel benefits in the case of death

If you are already a CPP recipient you will need your Social Insurance Number to be identified.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
Outside Canada and the United States: 1-613-957-1954 (Call collect)
The hours of operation are 8:30 a.m. to 4:30 p.m. EST, Monday to Friday.

By mail

You can complete the following tasks by mail:

• Apply for CPP and include certified true copies
• Consent to communicate information to an authorized Person
• Change or update personal information or direct deposit
• Get various CPP documents including:
  • Application forms
  • Entitlement letters
  • Rate letters
  • Tax slips
• Get a CPP estimate
• Request or cancel voluntary tax withholds
• Cancel benefits in the case of death

Within Canada, send your documents to the nearest Service Canada Office.
For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In-person

You can complete the following tasks at a Service Canada office:

• Use a computer to:
  • Access your My Service Canada Account (MSCA),
  • Use the Canadian Retirement Income Calculator (CRIC),
  • Apply for CPP Benefits
  • Access canada.ca for general information about CPP;
• Submit supporting documents
• Use the telephone interpretation service

To access information on your specific file visit My Service Canada Account.

Find a Service Canada office near you.