Submit a Complaint – Overview

If you are a client of Veterans Affairs Canada and you feel you have been treated unfairly, or you would like information about how to solve a problem, the Office of the Veterans Ombudsman is here to help.

Please note that you must try to have the problem solved using one of the various ways offered by Veterans Affairs before coming to our Office.

For more information on your right to complain, please see the Ombudsman mandate, which is part of the Order in Council.

Four Ways to Submit a Complaint

You can submit a complaint by telephone, mail or fax using the information provided below, or you can file your complaint online by following the easy steps on this Web site.

Note: Please submit each complaint only ONCE to avoid duplication and confusion.

1. Online

Follow the four easy steps below to submit your complaint using our secure online system. Once you get to Step 2 you will have approximately ONE HOUR to complete the form before it times out. If the form does time out, you will have to go back to Step 1.

Review and agree to the Privacy Notice Statement
Fill out the online complaint form
Review, edit and submit or cancel the complaint
Print the complaint and the confirmation number

Keep the printed copy of your complaint with the confirmation number for future reference.

2. Telephone

Toll-free telephone:: 1-877-330-4343
Outside of Canada, call collect:: 902-626-2919
Office hours:: Monday to Friday, 8:30 a.m. to 4:30 p.m. (Atlantic time)

Note: Please leave a message if you call outside of office hours. An Ombudsman Service Representative will call you back on the next business day.

3. Mail

Print a blank complaint form, fill it out and mail it to the address below:

Print Blank Complaint Form PDF version [Help] (approximately 80 KB - opens a new window)

Office of the Veterans Ombudsman
P.O. Box 66
Charlottetown, P.E.I.
C1A 7K2

4. Fax

Print a blank complaint form, fill it out and fax it to one of the numbers below: