Questions and feedback
Travel.gc.ca integrates the web content and services of 12 federal government departments and agencies into a single Government of Canada website designed to provide a one-stop-shop source of information for Canadians travelling and living abroad.
If you need more specific information on any of the topics covered in travel.gc.ca, please contact the responsible department or agency.
Canada Border Services Agency
- Entering Canada
- What can I bring back to Canada
- CANPASS
- NEXUS
Canada's Passport Program
- Canadian passports
Global Affairs Canada
- Registration of Canadians Abroad
- Travel Advice and Advisories
- Consular services
- Emergency assistance
- Help with the travel.gc.ca website
Canada Revenue Agency
- Canadian Taxes
Health Canada
- Consumer product safety
- Cruise ship and aircraft inspection programs
Canadian Air Transport Security Authority
- What can I bring on a plane?
- Airport security screening
- Packing checked and carry-on luggage
Canadian Food Inspection Agency
- Food safety
- Canadian International Health Certificate for Travelling Pets
Public Health Agency of Canada
- Travel health
- Immunization and vaccines
Canadian Heritage
- Cultural property
Public Safety Canada
- Passenger Protect Program
- Identity screening regulations
Citizenship and Immigration Canada
- Permanent Resident Card
- Immigrating to Canada
- Canadian Citizenship
Transport Canada
- What you can bring aboard a plane
- Importing vehicles into Canada
Environment Canada (Canadian Wildlife Service)
- Exotic pets
- CITES: endangered animals and plants
Canadian Transportation Agency
- Airline complaints
We welcome your questions and comments on travel.gc.ca. Please fill in our Online form.
Email:
Telephone:
- 1-800-461-9999 (toll-free, calls within Canada)
- 1-204-983-3500
- 1-506-636-5064 (Long distance charges apply, calls outside Canada)
TTY:
- 1-866-335-3237 (within Canada)
Mail:
Canada Border Services Agency
Ottawa ON
Canada K1A 0L8
Website: www.cbsa-asfc.gc.ca
Online
- General inquiries
- Submit a complaint
- Compliments and general feedback
- Feedback on our forms
- Check the status of your application
- Check the status of your child's application
Telephone:
- 1-800-567-6868 (toll-free, calls within Canada or U.S.)
- 819-997-8338 (outside Canada and U.S.)
TTY:
- 1-866-255-7655
Mail:
Canada's Passport Program
Gatineau QC K1A 0G3
Courier:
Canada's Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Website: Canada.ca/passport
Telephone:
- 1-855-284-5942 (Individuals and Non-resident trusts within Canada or U.S.)
- 1-613-940-8495 (Individuals and Non-resident trusts outside Canada and continental U.S.)
Fax:
- 1-613-941-2505 (Individuals)
Website: www.cra-arc.gc.ca
Telephone:
- 1-888-294-2202 (toll-free)
Fax:
- 613-990-1295
TTY:
- 613-949-5534
Website: www.catsa-acsta.gc.ca
Online: Contact Us
Telephone:
- 1-800-442-2342 (toll-free)
- 613-225-2342
Fax:
- 613-773-7569
TTY:
- 1-800-465-7735
Website: www.inspection.gc.ca
Email: info@pch.gc.ca
Telephone:
- 819-997-0055
- 1-866-811-0055
Fax:
- 819-997-7757
TTY:
- 1-888-997-3123
Mail:
Movable Cultural Property
Canadian Heritage
15 Eddy Street, 3rd floor
Gatineau QC K1A 0M5
Website: www.pch.gc.ca
Email:
Telephone:
- 1-888-222-2592
Fax:
- 819-997-6727
TTY:
- 1-800-669-5575
Mail:
Canadian Transportation Agency
Ottawa ON K1A 0N9
Website: www.cta.gc.ca
Online: contact us
Website: www.cic.gc.ca
Email: cites@ec.gc.ca
Telephone:
- 1-800-668-6767 (Environment Canada toll-free number)
- 819-997-1840 (National Capital Region)
Fax:
- 819-953-6283
Mail:
Convention on International Trade in Endangered Species
Canadian Wildlife Service
Environment Canada
Ottawa ON K1A 0h2
Website: www.ec.gc.ca/cites
Email:
Telephone:
- 613-944-6788
- 1-800-267-6788 (toll-free from the U.S. and Canada only)
The information line will not be able to give you any advice beyond what is already on this website.
TTY:
- 613-944-1310
- 1-800-394-3472 (toll-free from the U.S. and Canada only)
Mail:
Consular Services
Global Affairs Canada
125 Sussex Drive
Ottawa ON K1A 0G2
If you or someone you know requires urgent assistance abroad, please visit our Request Emergency Assistance page.
Technical help
Email: info@hc-sc.gc.ca
Telephone:
- 613-957-2991
- 1-866-225-0709 (toll-free)
TTY:
- 1-800-267-1245
Fax:
- 613-941-5366
Mail:
Health Canada
Address Locator 0900C2
Ottawa ON K1A 0K9
Website: www.hc-sc.gc.ca
Online:
Email:
Mail:
Public Health Agency of Canada
130 Colonnade Road
A.L. 6501H
Ottawa ON K1A 0K9
Website: www.phac-aspc.gc.ca
Email:
Telephone:
- 613-944-4875
- 1-800-830-3118
TTY:
- 1-866-865-5667
Fax:
- 613-954-5186
Mail:
269 Laurier Avenue West
Ottawa ON K1A 0P8
Website: www.publicsafety.gc.ca
Email:
Telephone:
- 613-990-2309
- 1-866-995-9737 (Toll Free)
TTY:
- 1-888-675-6863
Fax:
- 613-954-4731
Mail:
Transport Canada
330 Sparks Street
Ottawa ON K1A 0N5
Website: www.tc.gc.ca