My Service Canada Account

My Service Canada Account (MSCA) provides convenient and secure access to view and update your Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS) information online.

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Please note:

  • You must protect your personal information.
    We recommend that you sign out, clear your browser's cache, and close down your browser after you finish your online session.
  • You must have cookies enabled in your browser.
    If cookies are disabled in your browser's security settings, you'll have trouble signing in and you won't be able to use My Service Canada Account.
  • If you use bookmarks, you may experience technical difficulties.
  • To use My Service Canada Account you must have access to a modern Web browser. This could include such browsers as Internet Explorer (version 9 or newer), Mozilla Firefox (version 22 or newer), Safari (version 5 or newer) or Google Chrome (version 28 or newer). In addition, you must ensure that JavaScript is enabled to load the application. Please make sure to update your browser and/or settings before using My Service Canada Account.
  • My Service Canada Account does not use pop-ups to request personal information such as Social Insurance Numbers, bank account or mortgage details or credit card numbers.
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Privacy statement

The information you provide through this survey is collected under the authority of the Department of Employment and Social Development Act (DESDA) for the purpose of measuring the performance of Canada.ca and continually improving the website. Your participation is voluntary.

Please do not include sensitive personal information in the message box, such as your name, address, Social Insurance Number, personal finances, medical or work history or any other information by which you or anyone else can be identified by your comments or views.

Any personal information collected will be administered in accordance with the Department of Employment and Social Development Act, the Privacy Act and other applicable privacy laws governing the protection of personal information under the control of the Department of Employment and Social Development. Survey responses will not be attributed to individuals.

If you wish to obtain information related to this survey, you may submit a request to the Department of Employment and Social Development pursuant to the Access to Information Act. Instructions for making a request are provided in the publication InfoSource, copies of which are located in local Service Canada Centres.

You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution’s handling of your personal information at: How to file a complaint.

When making a request, please refer to the name of this survey: Report a Problem or Mistake on This Page.

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Privacy statement

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