I cannot open my visa application form in PDF format. What can I do?
You need Adobe Reader 10 or higher to use applications in PDF format.
Adobe Reader can be downloaded free from the Adobe website. It is available for Windows and Mac computers.
Opening PDF applications on our website
Some web browsers do not open PDF files in Adobe Reader. They use other software. If you have problems opening a PDF on our website, download the file to your own computer. To do this, follow the download instructions.
Then, open the file from your computer.
Opening PDFs on your computer
If you have downloaded a PDF and it is not opening properly, follow these instructions:
- Right click on the PDF.
- Select “Open with”.
- Select “Choose program”.
- Select “Adobe Acrobat Reader”.
- Make sure to check the box that says “Always use this program to open these files”.
- Select “OK”.
If a PDF document opens up blank, or you get an error message, you can try:
- opening the document using a different browser; or
- installing the newest version of Internet Explorer
If you are using Internet Explorer version 7 you may experience some issues. Opening documents or PDF files from a secure website (such as your MyCIC account) is a known problem documented by Microsoft.
If you have tried the above but are still unable to open the document, please let us know about your technical issue.
Thank you for your feedback.
Contact us about your application
Please use Web form only if:
- the normal processing time for your application has passed and
- you cannot check your application status online or
- you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in job status or
- you need urgent processing or
- you would like to make a refugee claim
Glossary term