Employment Insurance contact information for employers

Online

You can complete the following tasks online:

Employment Insurance Supplemental Unemployment Benefit Program

Employers can use a Supplemental Unemployment Benefit (SUB) plan to increase their employees’ weekly earnings when they are unemployed due to a temporary stoppage of work, training, illness or quarantine.

Payments from SUB plans that are registered with Service Canada are not considered as earnings and are not deducted from employees’ EI benefits.

Employment Insurance Supplemental Unemployment Benefit Program

Employment Insurance Premium Reduction Program

The EI Premium Reduction Program allows employers to pay EI premiums at a reduced rate if their employees are covered by a short-term disability plan that meets the requirements of the legislation.

Employment Insurance Premium Reduction Program

Employment Insurance Employer Contact Centre

You can use the Employer Contact Centre for:

  • Guidance about the Record of Employment (ROE);
  • Requesting paper ROE orders;
  • Technical support for ROE Web and Grants and Contributions Online Services;
  • Reporting on hiring and work-sharing;
  • Automated Earnings Reporting System support; and
  • Assistance with the Temporary Foreign Workers Program (excluding the Seasonal Agricultural Workers Program and jobs in Quebec, but including Live-in Caregivers in Quebec).

Employment Insurance Employer Contact Centre

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