EI Contact information – individuals
Information on Employment Insurance
Online
You can complete the following tasks online:
- Submit your EI report with the Internet Reporting Service
- Apply for direct deposit
- Learn how to apply for Employment Insurance benefits
- Use My Service Canada Account (MSCA) to:
- View my current claim
- View my past claims
- View my payment information
- View my EI messages
- View my Records of Employment
- View EI publications
- Obtain a copy of your T4E
- Update your mailing address and telephone number
Telephone
Please note that you can submit your EI claims using the Telephone Reporting Service
Employment Insurance Telephone Information Service
The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. It is available 24 hours a day, seven days a week.
To obtain information on your claim, you must speak with an Employment Insurance representative.
You can complete the following tasks by telephone:
- Obtain or update information on your EI claim
- Obtain a payment replacement
- Modify reports
- Amend payment
To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.
Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742
The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.
By mail
You can complete the following tasks by mail:
- Submit your Employment Insurance claimant reports
- Submit supporting documentation
Province | Returning reports | Sending supporting documents |
---|---|---|
Alberta | Service Canada Employment Insurance Program PO Box 2100 Vancouver, BC V6B 3T4 |
Service Canada Centre P.O. Box 245 Edmonton, Alberta T5J 2J1 |
British Columbia | ||
Manitoba | ||
Northwest Territories | ||
Nunavut | ||
Saskatchewan | ||
Yukon | ||
New Brunswick | Service Canada Employment Insurance Program PO Box 6080 Moncton, NB E1C 0A7 |
Service Canada Centre P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
Nova Scotia | ||
Prince Edward Island | ||
Newfoundland and Labrador | Service Canada Employment Insurance Program P.O. Box 8548 St. John's, NL A1B 3P3 |
Service Canada Centre P.O. Box 8548 St. John's, Newfoundland and Labrador A1B 3P3 |
Ontario | Service Canada Employment Insurance Program PO Box 4500 Belleville, ON K8N 5C1 |
Service Canada Centre P.O. Box 2602 Mississauga, Ontario L4T 0B1 |
Quebec | Service Canada Employment Insurance Program PO Box 60 Boucherville, QC J4B 5E6 |
Service Canada Centre P.O. Box 60 Boucherville, Québec J4B 5E6 |
In-person
You can complete the following tasks at a Service Canada Centre:
- Access a computer to submit your EI claim or claimant reports
- Submit supporting documents
- Accept Proof of Identity documents
- Authenticate appointed representatives and third parties
- Telephone interpretation services
- Obtain a temporary access code
Find a Service Canada office near you
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